Can I amend my payment plan?

Yes. If you pay by Direct Debit and have registered for My Account, you can do this online at any time.

You can also change your payment plan by calling us on:

Lines are open Monday to Friday, from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Related Frequently Asked Questions

Can I reduce my payment plan?

If you’re finding it difficult to pay your bill, please call us on 0800 072 6765 so we can help.

Why has my Direct Debit increased?

There could be a number of reasons why your Direct Debit is higher than expected.

What if I am having difficulty paying?

If you're having trouble paying your bill, please give us a call on 0800 072 6765 Dial 18001 first if you have hearing or speech difficulties.