Decorative image - Q and AQuestions and answers

We understand you may have some further questions about our work and hope we've managed to answer them below. 

If you still have a query you can get in touch by calling 0345 672 3723, quoting project number ADV.U.80040328.  We'll be happy to help. 

You've already carried out work in this area. So why do you need to return and carry out further work?

In 2012 we completed a previous scheme of work to help alleviate flooding caused by heavy rain overloading the sewers and surcharging from a manhole on Glebe Road.  The work consisted of building a new stormwater underground storage tank close to the tennis courts which provides extra capacity on the network, an underground screening chamber, pumping station and control kiosk. 

The work we're carrying out for this project will provide environmental benefits by contributing to reducing the phosphorus levels in Windermere, building a more resilient wastewater network and help to enhance the amenity value of Windermere.

How noisy will the work be?

This is a major engineering project and unfortunately this type of construction work will inevitably create some noise and vibrations. Site activity when we're breaking through the road surface will be particularly noisy as we'll be using heavy construction machinery.  We'll be doing all we can to minimise noise and vibrations as a result of our work and will be monitoring this closely.

When will the lane closure and road closure start on the A592?

Our season two work is due to start in November 2017. There will be traffic management in place from 3 November which will be removed prior to the Christmas period.  A section of the A592 will then be closed from 2 January 2018 until March 2018, although the closure will be lifted during school holidays. We’ll ensure we communicate the closure point locations as soon as possible.

Will there be access for pedestrians and cyclists while the road closure is in place?

We intend to allow cyclists and pedestrians through our work area during the road closure.  Cyclists will be required to dismount to move safely through the closure.

What hours will you be working?

Our team will be working Monday to Friday from 7.30am – 5.30pm. During the road closure our team are also likely to work weekends.   

The road closure will be really inconvenient, why can't you keep the road open during the work?

We're sorry, we completely understand the road closure will be disruptive and we have explored a variety of alternative construction methods including whether it was possible to tunnel the new pipe underground.  However, the hard rock ground conditions prevented this method of construction, therefore we need to use an open cut method to install the new 630mm diameter pipeline. 

The width of the road, and the working area required to install the new pipes means that for the safety of the public and our workforce we will need to close the road during a section of our work. 

What will happen if we need the emergency services along the A592 during your work?

We’re having regular meetings with the emergency services to ensure they are kept updated about our work.  They will have plans in place and we will of course work to accommodate emergency vehicles wherever possible.

If I live near the working area will I still be able to access my driveway?

Our customer team will visit those properties that will be close to our working areas. We’ll provide further details about how they may be affected before the work starts and throughout the project.

What will happen about the bin collections in the road closure area?

Bin collections will take place as normal.  If residents need assistance moving bins to/from the beginning of the closure our site team will be happy to help.

What will happen to the bus service?

We worked closely with the bus company to minimise passenger disruption during our season one road closure.  We expect that the bus services will be maintained during our season two work, although as the bus will need to follow the diversion there will be some timetable changes. 

What is the diversion route during the closure?

The official diversion route during the road closure has been agreed by Cumbria County Council and is detailed in the diversion map.

The road closure means my journey takes longer or incurs additional cost. Am I entitled to claim compensation?

This work is a commitment to helping improve the water quality within Windermere which we are carrying out under our statutory duties. We are very conscious that this work will cause temporary disruption to journeys and daily routine for residents, businesses and tourists and we'll be doing all we can to complete this work as quickly as possible.  We do understand it's inconvenient, but unfortunately we are unable to consider requests for payment as a result of additional expenses which may occur while we are completing our work.

My business has been affected as a result of the work?

Our project customer team will ensure we keep you updated as the work progresses and explain any impacts for deliveries and access.  If you are a business who feel that your trade has been affected as a direct result of our work you may be able to claim for loss of profits.  The business would need to demonstrate a strong causal link where our work has directly impacted trade. Further details are contained within our Loss of Profits information sheet.

What will you be doing to minimise impact to the landscape and ecology?

The route of the pipeline was constrained by other existing services. Other utility companies will be arranging work to move their services to make way for the new sewer pipe. We carefully considered several route options and have been able to substantially reduce the loss of trees and hedgerows which would have been affected by the project. We are committed to doing as much as possible to minimise the environmental impact, and have also completed a variety of surveys to ensure our work will not impact on newts, bats and other species, many of which are protected.

Will this work impact on my water or wastewater services?

Don't worry, this work will not impact on your water supply and you can continue to use all your facilities that generate wastewater as normal.

This project is split over three winter seasons, when will you be able to provide more details of the subsequent stages of work?

We’ll continue to work with stakeholders and the community to ensure we provide regular updates.  We plan to hold another exhibition in early autumn 2017 to communicate the details around our second season of work and how it may affect you.