Decorative image - Q and AQuestions and answers

We understand you may have some further questions about our work and hope we've managed to answer them below. 

If you still have a query you can get in touch by calling 0345 672 3723, quoting project number ADV.U.80040328.  We'll be happy to help. 

  • Why are you doing this work?

    Our project will provide environmental benefits by contributing to reducing the phosphorus levels in Windermere, building a more resilient sewer network and helping to provide further water quality improvements within the mere.

    During storm conditions our combined sewer overflow at Glebe Road can sometimes spill into Windermere to help prevent flooding. This increases levels of phosphorus that can create algal blooms.  By passing the flows through a 6.5km pipeline to our closest wastewater treatment works at Tower Wood we will be able to ensure this is treated to a high standard, before being released back into the environment.

  • Why does the new pipeline have to go down the main A592?

    We looked at all options including laying the pipe off the highway and through the hills, however due to the topography of the land this would not be suitable. We also looked at the possibility of laying our new pipe on the bed of Windermere. This would have been a less impacting method but due to environmental constraints this wasn’t an option.

  • The road closure will be really inconvenient, why can't you keep the road open during the work?

    We're sorry, we completely understand periods of road closure are disruptive and we explored a variety of alternative construction methods. 

    The hard rock ground conditions prevented alternative methods of construction, therefore we needed to use an open cut method to install the new 630mm diameter pipeline. The width of the road, and the working area required to install the new pipes meant that for the safety of the public and our workforce the road had to be closed during a section of our work.

  • When will the lane closure and road closures start on the A592?

    We've now completed our work along the A592 to install the new pipeline.

  • Are you using the same road diversion route as your previous season of work?

    During road closures, any diversions must be on the same category of road, therefore traffic must be diverted along another A-road.  The alternative route when working on the A592 is the A590 and A591.

  • I use the bus to get around, how will this be planned?

    We worked closely with Stagecoach to put alternative shuttle bus services in place in order to minimise the disruption while the road was closed.

  • Will there be access for pedestrians and cyclists while the road closure is in place?

    Our team were able to carry out the work and not impact on through access for cyclists and pedestrians.  

  • If I live near the working area will I still be able to access my driveway?

    Our customer team made sure that properties or businesses near our working areas were kept updated as the work on the A592 moved along.

  • What will happen if we need the emergency services along the A592 during your work?

    Regular meetings with key stakeholders and agencies ensured plans were in place during the road closure period.

  • What happens to my bin collections during your road closures?

    We understand that bin collections still need to go ahead and worked with South Lakeland District Council so that there was no disruption to the normal service.

  • How noisy will the work be?

    This is a major engineering project and unfortunately this type of construction work does inevitably create some noise and vibrations. Site activity and working hours were timed to avoid disturbing the local community as much as possible.

  • What hours will you be working?

    Our team will be working Monday to Friday from 7.30am – 5.30pm. 

  • The road closure means my journey takes longer or incurs additional cost. Am I entitled to claim compensation?

    This programme of work is a commitment to helping improve the water quality within Windermere, which we are carrying out under our statutory duties.

    We are very conscious that this work caused temporary disruption to journeys and daily routine for residents, businesses and tourists.  We worked as quickly as possible to install the new sewer pipeline, but unfortunately we are unable to consider requests for payment as a result of additional expenses which may have occurred while the road closure was in place.

  • My business has been affected as a result of the work

    Our project customer team are continually talking to businesses or residents about the work, and particuarly any elements of the project which may impact for deliveries or access. 

    If you are a business who feel that your trade has been affected as a direct result of our work you may be able to claim for loss of profits.  The business would need to demonstrate a strong causal link where our work has directly impacted trade. Further details are contained within our Loss of Profits information sheet.

  • You've already carried out work in this area. So why do you need to return and carry out further work?

    In 2012 we completed a previous scheme of work to help alleviate flooding caused by heavy rain overloading the sewers and surcharging from a manhole on Glebe Road.  The work consisted of building a new stormwater underground storage tank close to the tennis courts which provides extra capacity on the network, an underground screening chamber, pumping station and control kiosk. 

  • What will you be doing to minimise impact to the landscape and ecology?

    The route of the pipeline was constrained by other existing utility pipes and services. We carefully considered several route options and were able to substantially reduce the loss of trees and hedgerows which would have been affected by the project.

  • Will this work impact on my water or wastewater services?

    Don't worry, this work will not impact on your water supply and you can continue to use all your facilities and appliances that generate wastewater as normal.

  • I am currently connected to a septic tank, could I now connect to your new sewer?

    Unfortunately not, due to the distance of our new sewer and the topography, we will need to pump high volumes (up to 400 litres a second) through our pipeline. This system would not allow any new connections.

  • This project is split over three winter seasons, when will you be able to provide more details of the subsequent stages of work?

    We’ll continue to work with stakeholders and the community to ensure we provide regular updates.  We also held a number of local drop-in sessions to provide further information and answer any queries about our work.

    If you do have a query or would like further details about this project please give us a call on 0345 672 3723.  We'll be happy to help.