West Cumbria/Copeland water quality

In September 2017 we had to make some changes to the water supplies in parts of West Cumbria. The changes were made to balance the amount of water we take from Ennerdale to protect local wildlife on direction from the Environment Agency. It meant we had to blend the soft water of Ennerdale with the harder water from boreholes in Egremont. The approach we took was absolutely safe and an inspection by The Drinking Water Inspectorate (DWI) confirmed this.

We received lots of feedback from the community that the softer water from Ennerdale was preferred and after consultation with the Environment Agency we were able to reduce the blend of water from boreholes and continue to provide customers in West Cumbria with a higher blend of water from Ennerdale.

At that time we agreed that the softer blend of water would continue unless we came up against a period of prolonged dry weather.

Following a period of hot, dry weather and increased demand for water, we’re now having to make further changes to water supply in West Cumbria that will see us introduce a harder blend of water to the area until the dry weather ends and water levels in Ennerdale return to normal.

We’ve written to customers impacted by these changes and have made a feedback form and a Q&A document available online to customers involved in these water supply changes.