West Cumbria/Copeland water quality

In September 2017 we had to make some changes to the water supplies in parts of West Cumbria. The changes were made to balance the amount of water we take from Ennerdale to protect local wildlife on direction from the Environment Agency. It meant we had to blend the soft water of Ennerdale with the harder water from boreholes in Egremont. The approach we took was absolutely safe and an inspection by The Drinking Water Inspectorate (DWI) confirmed this.

We received lots of feedback from the community that the softer water from Ennerdale was preferred and after consultation with the Environment Agency we were able to reduce the blend of water from boreholes and continue to provide customers in West Cumbria with a higher blend of water from Ennerdale.

The use of alternative water sources helps to reduce the amount of water we take from Ennerdale until our project to link West Cumbria to the rest of our regional water network via a major new pipeline from Thirlmere to West Cumbria has been completed.

We’re always keen to hear your views on the water quality in your area, please use our online form to provide your feedback. You can also read more about our project to link West Cumbria to our regional network