We're constantly working to improve the supply and quality of your water so you continue to receive clean, fresh water for your morning shower and to enjoy a great cuppa.
Some of the pipes which supply water to almost 43,000 properties in the Carlisle area are over 90 years old. Over time natural mineral deposits have built up inside, although these deposits are not harmful, they can sometimes cause the water to become discoloured.
In February 2016 we started a £14 million investment programme to clean and refurbish over 30km of water pipes to improve the quality of water for customers in the Carlisle area. Our work will take around four years to complete and will be split across nine projects. The overview map indicates where we'll be working (PDF 127KB opens in a new window).
We'll be using a variety of methods which will include:
- Inserting new durable pipe into the existing cast iron water main
- Constructing completely new sections of pipe to replace the existing water main
- Using hi-pressure water jetting or pulling sponge swabs through the main to clean it
We'll need to carry out some initial preparation work on our pipes
We're aiming to start our next stage of work in January 2019 to refurbish two pipelines that run along Montgomery Way and Warwick Road. Before this work starts we will need to empty the water from sections of our pipe network. This will involve changing the direction of water flow so it travels along different pipes to your home.
Our team will need to work in a number of locations to slowly transfer the water along different pipes. We'll complete this work over several weeks, but it is possible that the change in flow direction could disturb some of the natural minerals and cause a temporary discolouration of your tap water.
We understand discoloured water doesn't look nice but don't worry, it's unlikely to be harmful and usually settles and returns back to running clear within a short period of time. Should you experience any changes we have some discoloured water advice and information
Keeping you updated about our next stage of work
We understand roadworks are never welcome, and our project team have recently held some local drop-in sessions to provide further details about our work along Montgomery Way and Warwick Road. The work on these large pipes may take up to 12 months to complete as the team will work on one pipe at a time to ensure the other is kept in operation to keep taps flowing.
Our team will do all we can to minimise the disruption. There will be temporary traffic management or traffic lights in place which will move along as our work progresses. This overview map illustrates where we'll be working.