We're constantly working to improve the supply and quality of your water so you continue to receive clean, fresh water for your morning shower and to enjoy a great cuppa.
Some of the pipes which supply water to almost 43,000 properties in the Carlisle area are over 90 years old. Over time natural mineral deposits have built up inside, although these deposits are not harmful, they can sometimes cause the water to become discoloured.
In February 2016 we started a £14 million investment programme to clean and refurbish over 30km of water pipes to improve the quality of water for customers in the Carlisle area. Our work will take around four years to complete and will be split across nine projects. The overview map indicates where we'll be working (PDF 127KB opens in a new window).
We'll be using a variety of methods which will include:
- Inserting new durable pipe into the existing cast iron water main
- Constructing completely new sections of pipe to replace the existing water main
- Using hi-pressure water jetting or pulling sponge swabs through the main to clean it
Keeping you updated about our next stage of work
We understand roadworks can be inconvenient and are never welcome! Our team will be working to refurbish two large water pipes that run along Montgomery Way and Warwick Road.
We will be working to refurbish one pipe at a time, so that the other pipe is kept in operation to keep taps flowing. It's expected this work will take around 12 months to complete and we will do all we can to minimise the disruption, but there will be some temporary traffic management in place which will move along as our work progresses. You can also find out more information in our project leaflet (PDF 1.3MB opens in a new window).
Pop in and speak to the team
From Tuesday 13 August until Thursday 22 August our project team are holding some drop-in sessions at our on-site office, located near to the Beehive Public House on Warwick Road. Our customer team can provide further details about our work and will be happy to answer any queries you may have.
We're available on the following days and times. Tuesday 9am to midday, Wednesday from midday until 3pm and Thursday between 3pm and 7pm. Just pop in.