We're constantly working to improve the supply and quality of your water so you continue to receive clean, fresh water for your morning shower and to enjoy a great cuppa.
Some of the pipes which supply water to almost 43,000 properties in the Carlisle area are over 90 years old. Over time natural mineral deposits have built up inside, although these deposits are not harmful, they can sometimes cause the water to become discoloured.
In February 2016 we started a £14 million investment programme to clean and refurbish over 30km of water pipes to improve the quality of water for customers in the Carlisle area. Our work will take around four years to complete and will be split across nine projects. The overview map indicates where we'll be working (PDF 127KB opens in a new window).
We'll be using a variety of methods which will include:
- Inserting new durable pipe into the existing cast iron water main
- Constructing completely new sections of pipe to replace the existing water main
- Using hi-pressure water jetting or pulling sponge swabs through the main to clean it
We'll need to carry out some initial preparation work on our pipes
We're aiming to start our next stage of work in mid-February 2019 to refurbish two pipelines that run along Montgomery Way and Warwick Road. Before this work starts we will need to empty the water from sections of our pipe network. This will involve changing the direction of water flow so it travels along different pipes to your home.
Our team will need to work in a number of locations to slowly transfer the water along different pipes. We'll complete this work over several weeks, but it is possible that the change in flow direction could disturb some of the natural minerals and cause a temporary discolouration of your tap water.
We understand discoloured water doesn't look nice but don't worry, it's unlikely to be harmful and usually settles and returns back to running clear within a short period of time. Should you experience any changes we have some discoloured water advice and information
Keeping you updated about our next stage of work
We understand roadworks can be inconvenient and are never welcome! Our team will be working to refurbish two large water pipes that run along Montgomery Way and Warwick Road.
We will be working to refurbish one pipe at a time, so that the other pipe is kept in operation to keep taps flowing. It's expected this work will take around 12 months to complete and we will do all we can to minimise the disruption, but there will be some temporary traffic management in place which will move along as our work progresses. You can find out more information in our project leaflet (PDF 1.3MB opens in a new window).
Pop along and speak to the team
We'll have a local weekly drop-in session each Thursday for the first six weeks of the project where members of the project team will be available to answer any queries you may have about our work. The first session will take place on Thursday 28 February and continue each Thursday afternoon.
Just drop-in to the 1904 Lounge at Carlisle United, Brunton Park, Warwick Road, CA1 1LL anytime between 2pm and 6pm