CR performance

Measures and targets

For the 34 commitments in our Business Principles we have set 39 measures and targets, demonstrating the progress we have made to operate in a responsible manner. The targets have been agreed to 2020 and the measures cover the performance of the whole business (unless otherwise stated). For more performance details for each Business Principle area click on a link below.

RAG (Red, Amber, Green) performance

Business Principle area No. of measures Red     Amber Green TBC RAG score* & status 2017/2018
Customers 8 (25%)   (75%)   2.50
Environment 11 (9%) 1 (9%) (82%)   2.73
Employees 7   (29%) 4 (57%) 1 (14%) 2.29
Stakeholders 8 1 (12%)   7 (88%)   2.75
Communities 5   1 (20%) 4 (80%)   2.80
Overall 39 (10%) (10%) 30 (77%) 1 (3%) 2.62

* weighted averages (green=3, amber=2, red=1) with ≥2.5 resulting in green, 1.51-2.49 in amber and ≤1.50 in red

Previous year performance

Business Principle area RAG score* & status 2016/2017 RAG score* & status 2015/2016
Customers 2.25 2.25
Environment 2.55 2.55
Employees 2.14 2.14
Stakeholders 2.75 2.75
Communities 3.00 2.40
Overall 2.51 2.45



The below indices provide us with a framework to tackle global, national, local and industry challenges across environmental, social and economic factors, and/or offer an external perspective on how we are doing.

In addition, the growth of socially responsible investment (SRI) and growing interest in Environmental, Social and Governance (ESG) performance by many global investment institutions has increased the need to understand the relationship between the corporate responsibility performance and shareholder value.

Index Description Performance
Dow Jones

The Dow Jones Sustainability Index (DJSI) ranks the sustainability approach of the top ten per cent of the world’s biggest companies based on long-term economic, environmental and social criteria.

For 2017/18, our overall performance was 78% and we retained World Class status for the eleventh consecutive year.

Carbon Disclosure Project The Carbon Disclosure Project (CDP) shows our commitment to reducing carbon emissions and adapting to climate change. In 2017, we received an A- rating. Our previous years' responses to the CDP are available here.
FTSE4Good The FTSE4Good Index measures the performance of companies who demonstrate strong ESG practices against globally recognised responsible business standards.

We have been named in the FTSE4Good Index every year for the last 16 years. 

Euronext Vigeo The Euronext Vigeo Index distinguishes companies achieving the most advanced ESG performances as determined by a review of up to 330 indicators.

Part of the UK 20 (the 20 most advanced companies in the UK) as of June 2018.


The Ethibel Sustainability Index (ESI) Excellence Europe contains 200 shares of European companies that display the best performance in terms of corporate social responsibility.

Constituent of the Ethibel Sustainability Index (ESI) Excellence Europe.
Business in the Community

The Business in the Community CR Index assesses how responsible business practice is integrated into corporate strategy and provides a benchmark for four areas – environment, community, marketplace and workplace 

In 2016, we secured 90% in this index and the BITC CR index report 2016 (PDF 1.7 MB opens in new window).
London Benchmarking Group We audit our community spend using the London Benchmarking Group (LBG) model. We assess spend in terms of employee time, cash and in kind contributions. Our total investment in 2017/18 was £3.65 million. 


Corporate citizenship assured