CR performance
Measures and targets
For the 34 commitments in our Business Principles we have set 39 measures and targets, demonstrating the progress we have made to operate in a responsible manner. The targets have been agreed to 2020 and the measures cover the performance of the whole business (unless otherwise stated). For more performance details for each Business Principle area click on a link below.
2017-2018 performance data will be available in July 2018.
RAG (Red, Amber, Green) performance
| Business Principle area | No. of measures | Red | Amber | Green | RAG score* & status 2016/2017 | RAG score* & status 2015/2016 |
| Customers | 8 | 3 (38%) | 5 (62%) | 2.25 | 2.25 | |
| Environment | 11 | 2 (18%) | 1 (9%) | 8 (73%) | 2.55 | 2.55 |
| Employees | 7 | 3 (43%) | 4 (57%) | 2.14 | 2.14 | |
| Stakeholders | 8 | 1 (12%) | 7 (88%) | 2.75 | 2.75 | |
| Communities | 5 | 5 (100%) | 3.00 | 2.40 | ||
| Overall | 39 | 9 (23%) | 1 (3%) | 29 (74%) | 2.51 | 2.45 |
* weighted averages (green=3, amber=2, red=1) with ≥2.5 resulting in green, 1.51-2.49 in amber and ≤1.50 in red
Benchmarking
The below indices provide us with a framework to tackle global, national, local and industry challenges across environmental, social and economic factors, and/or offer an external perspective on how we are doing.
In addition, the growth of socially responsible investment (SRI) and growing interest in Environmental, Social and Governance (ESG) performance by many global investment institutions has increased the need to understand the relationship between the corporate responsibility performance and shareholder value.
| Index | Description | Performance |
| Dow Jones |
The Dow Jones Sustainability Index (DJSI) ranks the sustainability approach of the top ten per cent of the world’s biggest companies based on long-term economic, environmental and social criteria. |
For 2016/17, our overall performance was 77% and we retained World Class status for the tenth consecutive year. |
| Carbon Disclosure Project | The Carbon Disclosure Project (CDP) shows our commitment to reducing carbon emissions and adapting to climate change. | In 2016, we received a B rating. Our previous years' responses to the CDP are available here. |
| FTSE4Good | The FTSE4Good Index measures the performance of companies who demonstrate strong ESG practices against globally recognised responsible business standards. |
We have been named in the FTSE4Good Index every year for the last 15 years. |
| Euronext Vigeo | The Euronext Vigeo Index distinguishes companies achieving the most advanced ESG performances as determined by a review of up to 330 indicators. |
Part of the UK 20 (the 20 most advanced companies in the UK) as of June 2017. |
| Forum ETHIBEL |
The Ethibel Sustainability Index (ESI) Excellence Europe contains 200 shares of European companies that display the best performance in terms of corporate social responsibility. |
Constituent of the Ethibel Sustainability Index (ESI) Excellence Europe. |
| Business in the Community |
The Business in the Community CR Index assesses how responsible business practice is integrated into corporate strategy and provides a benchmark for four areas – environment, community, marketplace and workplace |
In 2016, we secured 90% in this index and the BITC CR index report 2016 (PDF 1.7 MB opens in new window). |
| London Benchmarking Group | We audit our community spend using the London Benchmarking Group (LBG) model. We assess spend in terms of employee time, cash and in kind contributions. | Our total investment in 2016/17 was £3.6 million. |
