Vulnerability and Affordability Report 2016/17 - help for those who need it most
Providing support for customers in vulnerable circumstances is more important than ever and we have a duty to continuously strive to improve services, perhaps by interacting with customers in a face-to face environment, and working with partner organisations to engage those people who seem hardest to reach. However, this isn’t simply about ‘us doing’ and ‘us giving’; it’s about empowering our customers so that they have the tools to access the services they want and need.
Our new report lays out our framework for assisting customers in vulnerable circumstances, including what we are doing now and how we aim to continue to develop this in the future through our own initiatives and by working with other specialist charities and organisations.
This is the first in what we intend to be an annual review of our progress in providing vulnerability and affordability services. By publishing this report we hope to prompt further engagement with other service providers and organisations, and promote open discussion and collaboration to improve the support that is offered to customers who need it most.