WOW, what a night for United Utilities

The WOW! Awards a growing international organisation which give customers the chance to give good customer services the thumbs up.

At its annual awards gala ceremony in London, United Utilities won Customer Experience Delivery of the Year for large business.

The water company had 29 employees recognised by The WOW! Awards after each getting more than 100 personal accolades from householders in the course of their work.

Louise Beardmore, Customer Service Director said: “It’s an absolute privilege to win this award, which is based purely on customer nominations.

“We encourage all our employees to deliver fantastic customer service and I am so proud the team have clearly done so much to provide the service our customers deserve. This award will only give us all further motivation to continue to WOW our customers in the future.”

The winning did not stop there.  United Utilities Customer Advisor, Victoria Chester, from Whitehaven, in Cumbria also scooped the Rising Star award.

Victoria’s story was hand-picked by judges for the service she offered a customer who was struggling to cope with her son’s very serious illness and had fallen into arrears with her water bill.

The understanding, compassion and helpful support Victoria gave was singled out by the customer for personal praise.

“I was overwhelmed to be nominated for the award and then to win it, is absolutely amazing.

“I wanted to give our customer one less thing to worry about and I’m lucky I work for a company who really does want to offer support, particularly during difficult times.

“I didn’t think I had done anything out of the ordinary, but to hear the feedback from the customer on just how much difference I made during the difficult circumstances she found herself in, really does show how going that extra mile can make a massive difference”, said Victoria.

The company was also nominated for the best use of The WOW! Awards programme.