Apprenticeship FAQs

We know there's always lots of questions when looking for a new job. To help answer some of these, here are some of the most frequently asked questions about our apprenticeships.

  • When is the closing date for applications?

    Applications for our apprenticeship programme are now closed. 

  • I've applied for an apprentice role but haven't heard anything yet, have I been unsuccessful?

    If you have already applied for one of our apprenticeship roles, your application is still under consideration and we will be in touch to let you know as soon as we can.

  • What do I do if I don't have access to the internet at home?

    Like many large companies our application process is online. If you haven't got access to the internet we’d recommend using a computer at a public library to access the online form.

  • What do I do if I don't have an email address?

    You can quickly and easily create an email account with one of the many free email providers such as Yahoo, Hotmail or Google Mail.

  • What will the online tests be like?

    You will receive instructions from our testing partner, SHL. The online assessment is designed to help us understand how you will approach a number of scenarios that you may be faced with as an apprentice at United Utilities. The tests don’t take long to complete and you don’t need to prepare in advance. Just relax and answer the questions honestly. The assessments can be completed on a wide range of devices including a mobile phone or tablet through to a laptop or desktop. We recommend that you should make sure you’re in a quiet room with no interruptions.

  • What do I do if I can't attend on the dates for testing or assessment centres?

    You should email the Resourcing Team at and we will try to accommodate any changes but this cannot be guaranteed. It is important that you enter any dates you are unavailable on your application.

  • How will you contact me?

    We’ll contact you by email and we’ll use the address you provided on your application. It's important that you check the details are correct when you complete your application.

  • What if I haven't received any emails?

    Check your junk mail and firewall settings. Some email service providers set higher security levels which can prevent emails from being delivered.

  • When will I start work if I'm successful?

    Our apprentice training will start in September 2021. The training will start with an apprentice induction for all our new starters.

  • Will I have an induction into United Utilities?

    Typically, all of our apprentices will attend a residential induction when they start with United Utilities. However, we will carry out the induction in line with the latest government guidance at that point. Either way, you will get the chance, virtually or in person, to meet other new apprentices, your new mentor and manager and get to know our business.

  • Can my family enquire about my application on my behalf?

    In line with GDPR, we can’t discuss you application with anyone except yourself. If anyone contacts us on your behalf wanting an update on your application they will not be given any information.

  • What will I study and where will that studying take place?

    If as part of your apprenticeship you are required to attend a training provider, college or university where you'll work towards relevant standards/qualifications relating to your role. You will start your course in September 2021 and details of your course content will be provided when you are offered an apprenticeship.

    Each scheme is different, to find out more about the standards/qualifications you will be working towards, check out the advert for the role you are interested in.

  • At what age can I apply for an apprenticeship?

    We accept applications from all ages.

  • Can I apply for more than one apprenticeship?

    You can apply for as many roles as they like. However if you get through to the next stage, we will ask for your preferred role as you can only complete the online test and video interview once.

  • I have a question – how do I contact you?

    Please email our Recruitment team at or call them on 01925 237001 – Option 1.