Recruitment privacy policy

1. Privacy Policy

United Utilities is committed to protecting your personal information and other data provided to us via this and any other United Utilities web site ("Web Site"). Please read this Privacy Policy carefully as it contains important information about the use of information that you provide to us. This Privacy Policy explains what information United Utilities collects about you, and how we collect and use your information, including setting out the circumstances where we could provide it to third parties. You should also read the separate United Utilities Privacy policy.

2. What information do we collect and what do we do with it?

2.1 To take advantage of some of our services you will be required to log on or register with the Web Site. We may use your IP address to help diagnose problems with our server and to administer our Web Site. The information will be collected when you register with the Web Site in order to use any of the services available via the Web Site.

2.2 We will use the information that we collect to help you log on in future and to continue to use the Web Site, and to help us to consider your application for employment with United Utilities. We may need to pass your information to third parties who help us to maintain, administer or develop the Web Site but, if so, that information is only given to those third parties for that limited purpose.

2.3 We also monitor traffic patterns and usage of our Web Site to help us improve our Web Site design and layout. We may pass this information to our partners or other third parties but it will not contain any personally identifying information.

2.4 United Utilities may want to contact you to notify you of changes to the Web Site, special events, new vacancies or new services that we think may interest you or United Utilities may use your details and information to communicate to you information about services which we think may be of interest to you. If, at any time thereafter, you change your mind and would rather not be contacted by United Utilities (or the third parties described above) to receive such information, please send an email to with an explanation that you no longer wish to receive such information.

2.5 If you want to update any of your information held by United Utilities, you can do this by logging into your account.

2.6 United Utilities reserves the right to access and disclose personal data or information to comply with applicable laws and lawful government requests, to operate its systems properly, or to protect itself or its users.

2.7 If your application is successful, the information will be used in the administration of your employment in line with legal requirements. If your application is unsuccessful, United Utilities may retain and use the information which you provided on this application form for upto 12 months to deal with any matter which may arise in connection with your application, for purposes of contacting you in connection with ongoing recruitment opportunities, as well as for data analysis, general management and business purposes. Shortly before this period is reached, United Utilities will contact you to indicate that your data is to be deleted in accordance with United Utilities data retention policy, and to give you an opportunity to allow United Utilities to retain your data for future applications, should you so wish. If you choose not to allow United Utilities to retain your data, this information will be purged from the database.

3. Sharing of Information with Third Parties

3.1 We follow security procedures as required by the Data Protection Act 1998, in the storage and disclosure of personal information that you have given us, to prevent unauthorised access to such information. We will only deal with partners who comply with the UK Data Protection Act 1998 as amended from time to time) and any other applicable data protection legislation or regulations, or with whom we are satisfied have appropriate measures to protect data. However, United Utilities shall have no liability to you in respect of any breach of security by a third party

4. Your Consent

4.1 You acknowledge and agree that:

4.1.1 in the course of using this Web Site or registering with it and any services offered via this Web Site, certain information about you will be captured electronically or otherwise and transmitted to United Utilities or and, potentially, to any third parties as set out above or to third parties who host our web servers or assist us in maintaining this Web Site; and

4.1.2 United Utilities may send your information outside of the European Economic Area for processing or use in accordance with this Privacy Policy.

4.2 You consent to the use, storage, or processing of your personal information by United Utilities (or any third party United Utilities uses)

4.3 If requested by law and/or we are under legal obligation or we are ordered by a court of competent jurisdiction to provide any of your personal information collected by United Utilities as described in this Privacy Policy, you consent to United Utilities providing such personal information to that agency, organisation or court.

4.4 By using this Web Site, you expressly agree to the collection and use of your information as set out above for the purposes set out in this Privacy Policy, and by submitting your details, you are giving your consent for us to use your data as detailed above. All information provided must be complete and accurate. We reserve the right to remove your information, or terminate a contract with you if it is established you have provided false or misleading information.

5. Data Protection Indemnity

For the purpose of the Data Protection Act 1998, you acknowledge that in the course of you using our Web Site, certain personal data about you or certain personal data of third parties may be captured electronically or otherwise by us. If this is the case, you shall ensure that you have fully read this Privacy Policy and agree with its content and that you expressly consent to United Utilities to use, store and process such personal information for the purposes set out in this Privacy Policy and for the purposes for which you have supplied personal data to United Utilities, including where such personal data is posted to the Web Site for access by United Utilities users inside and outside of the European Economic Area.

6. Our Responsibilities - How does United Utilities protect user information?

6.1 To prevent unauthorised access, we follow legally required security procedures in the storage and disclosure of information that you have given to us. This means that sometimes we may ask security questions before we disclose personal information to you.

6.2 Areas of the Web Site where transactions are entered into, reviewed or transmitted may be password protected. You can help to preserve your privacy by never sharing your password with anyone else.

6.3 We seek to limit our employees' access to your information about you to those employees who need to have such information to service this site and process your information. We emphasis to our employees the confidential nature of user information and the high level of importance that United Utilities places on maintaining this confidentiality.

6.4 We strive to provide a safe, secure environment by attempting to limit access to our database to legitimate users, but cannot guarantee that unauthorised parties will not gain access. We also cannot control how unauthorised users store or transfer information downloaded from the database.

7. What are 'Cookies' and how do we use them?

7.1 Cookies - What is a Cookie: A cookie is a piece of information that a web site transfers to the cookie file of the browser on your computer's hard drive On visiting the Web Site, a cookie will be placed on your computer automatically by United Utilities Web Site. United Utilities may use two types of cookies from time to time: "persistent" cookies and "session" cookies. Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the Web Site and persistent cookies are cookies which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). 

7.2 United Utilities Use of Cookies: United Utilities does not use its persistent or session cookies to store personal information about you. United Utilities uses its cookies for monitoring load balancing between its servers while you are linked to the Web Site, to conduct analyses of user traffic, and to perform web log audits. United Utilities may pass the non-personal information collected by its cookies to third parties but only for the purposes of carrying out such monitoring, analysis or web log auditing, or for the purposes of tracking the number or anonymous users of the Web Site.

7.3 How to reject/deactivate Cookies: Most browsers accept cookies automatically but you have the ability to accept/decline cookies by altering the settings in your browser to prevent automatic acceptance of cookies. If you decline/disable cookies, you may not be able to use all the interactive features of the Web Site or the Web Site may not be available to you. To remove cookies from your web browser or to obtain further details on cookies, including information on persistent and session cookies, please go

7.4 Information collected by United Utilities via the Cookies: 

United Utilities stores information as described in paragraph 7.2 to operate the website. Your continued use of the website will mean that you have given consent to United Utilities using the information collected via its cookies for the purposes described in paragraph 7.2 above. Please remember that United Utilities does not use its cookies to collect or store personal information about you.

8. Changes to Privacy Policy

We reserve the right to add to or change the terms of this Privacy Policy in our sole discretion, without prior notice to you. If we change this Privacy Policy, we will post the new Privacy Policy on the Web Site, and it will become effective from the time of posting to the Web Site. It is your responsibility to visit this Privacy Policy on a regular basis to make sure you have read the latest version and you understand what we do with your information.

9. General - Your Rights

You may have the right under data protection legislation on payment of a fee to request access to personal information about you held by us and to have it corrected where appropriate. If you have that right and you wish to access or correct or delete any of your personal data held by us, or if you have any questions concerning our Data Protection and Privacy Statement please write to;

The Data Protection Manager,
United Utilities,
Grasmere House,
Lingley Mere Business Park,
Lingley Green Avenue,
Warrington WA5 3LP

10. Extent of our liability for your loss or damage

10.1 We will take reasonably practicable steps to ensure that our systems in connection with the Service are installed with adequate security designs and to control and manage the risks in operating the systems, taking into account any law, rules, regulations, guidelines, circulars, codes of conduct and prevailing market practices which may be applicable to us from time to time. 

10.2 We will not be liable for any loss or damage to you as a result of making the Service available to you, including any direct, indirect, consequential or special loss, even if we have been advised of the same. Examples of circumstances in which we will NOT be liable to you for loss or damage resulting to you through the use of the Service include (but are not limited to):

10.3 acting on an instruction which has been validly authenticated as coming from you but which in fact was given by somebody else; and 

10.4 any incompatibility between Your System and the Service; and 

10.5 any machine, system or communications breakdown, interruption, malfunction or failure (except where such failure should have been prevented by the risks control and arrangement measures had we adopted such measures in accordance with section 8.1), industrial dispute, failure or fault of any Internet service providers, telecommunications or SMS service providers or operators, or their respective agents and subcontractors or other circumstances beyond our control that leads either to the Service being totally or partially unavailable or delayed, or to the non-receipt, interception of or unauthorised access to or use of the Security Codes or to instructions given via the Service not being received, authenticated, accurate, correct or acted upon promptly or at all; and 

10.6 any misuse of Your System or the Service by you or anyone else; and 

10.7 any access to information about your accounts which is obtained by a third party as a result of your using the Service (except where that access is obtained as a result of our negligence or our willful default); and 

10.8 any delay or failure to send, transmit, receive, confirm or acknowledge any email, SMS messages, Security Codes or anything available under the Service, or any error, inaccuracy or incompleteness of any information or data available under the Service. 

10.9 In the event that we are liable for any loss or damage to you as a result of your use of the Service, we shall only be liable for direct loss or damage which, in the ordinary course of events, might reasonably be expected to result from the circumstances in question and only if such loss or damage is caused by our gross negligence or willful default.

Please note that the Service has no facility for you to let us know that it is especially important to you that a transaction is carried out by a particular time. If you need to be completely certain that an instruction has reached us and that it will be carried out by a particular time, you must Contact

10.10 You shall indemnify us, our employees and our nominees or agents promptly and on a full indemnity basis from or against all actions, omissions, negligence, proceedings, claims, demands, damages, losses (including direct, indirect or consequential losses), costs and expenses including all duties, taxes, or other levies and legal costs as between solicitor and client (on a full indemnity basis) and other liabilities which we may incur or suffer from or by reason of your use of the Service. 


If you have any queries or problems with regard to this Privacy Policy or the uses to which we put your information, please e-mail us at