Application FAQs

  • Interview documents

    Man working at home

    Q. How can I prove my eligibility to work in the UK?

    A. The documents we can accept to establish your right to work are set out by the Home Office. There are two lists of acceptable documents - List A and List B. List A and List B documents are published here (PDF 301 KB opens in a new window).

    It's important that you bring proof of address along with you we can't accept photocopies of documents. Here is a list of documents we accept as proof of address (PDF 226 KB opens in a new window).

    You must bring an original document, or combination of documents, specified in one of the lists to prove your eligibility to work in the UK.

  • Logging in and technical issues

    Q. I’m trying to register but I get the message 'Email ID or Login Username' already in use. What does it mean?
    A. If you get this message then it indicates that either the email address or login username is already present within our database. Please use an alternative username/ email address or login as a returning applicant.

    Q. I can’t remember my login username and password. How can I find it out?
    A. If you click on the returning applicant link there is the option to retrieve your password. Click on the link and enter the email address you registered with. An email will be sent to you containing your login details.

    Q. When I enter my username and password, I am taken back to the logon screen. What do I do?
    A. There could be a number of reasons why this occurs; it could be due to an incorrect username and password. Click on the 'forgot your password' link, your password will be sent to your email address (the one used when creating your profile). All passwords are case sensitive.

    If this doesn’t work, it could be a browser problem. Try removing your temporary internet files, clearing your cache and removing your cookies. If you are using an older browser this might be causing the problem, try logging onto a different pc. If you have pop up blockers enabled try disabling the blockers before starting the application process.

  • Completing my application

    Q. I’m trying to upload my CV, but I can’t see the browse button. What should I do?

    A. This sounds like your browser text size has been set too large, try reducing the text size to medium.

    If you can’t see the button then try deleting your temporary internet files, clear your cache (history) and remove all cookies.

  • Submitting my application

    Q. I completed the online application but when I pressed submit I didn’t receive confirmation. How can I check?
    A. When you submit your application, a confirmation message should appear. You’ll also receive an email confirmation. If you’re not sure that we’ve received your application, you can check in the application status section. If you do not find any information relating to your application here, it means your application has not been successfully submitted and you will need to resubmit.

    Q. I can’t submit my application, who can I contact for help?
    A. In order for us to assist you we need as much information as possible regarding your technical problem. Please describe at what point the problem occurs and if possible include a screen shot of the problem. Please email the message to or alternatively call us on 01925 237001. Please note, before 9am and after 5pm, this number will go to voicemail. (Lines are open 0830 – 5pm)

    Q. What do I do if I can’t find a suitable job?
    A. Once you have created a user profile, simply set up an email alert for the roles you are interested in. You will then receive notifications when suitable opportunities are released.

    Q. I need assistance with applying online. Who can I contact to help?
    A. Should you consider yourself to have a disability and therefore require any assistance in completing your application, please contact us either by email at or call us on 01925 237001 and we will be able to assist you. (Please note that between 5pm and 9am this number will go to voicemail.) (Lines are open 0830 – 5pm)

  • The recruitment process

    Man working on laptop

    Q. I've been asked to complete some online tests. What can I expect?
    A. The tests that you have been asked to complete will be relevant to the position you have applied for. You might be asked to complete a number of tests, but don’t worry these will be outlined in the invitation you receive. You’ll also be told the deadline for completing the tests.

    All of the tests are multiple choice and you’ll have the opportunity to take some practice tests first.

    If you consider yourself to have a disability that may affect your ability to take the tests, please let us know before taking the test and we’ll allow for reasonable adjustments to be made.

    Q. How long will the recruitment process take and what can I expect?
    A. There will be several stages of the process and the time between stages will differ depending on the number of applications received and the number of positions available.

    You will receive an update from the team at every stage of the process but you can also check the status of your application online at any time. The majority of correspondence will be via email, so please ensure that emails from United Utilities aren't blocked or marked as spam. (Emails are currently sent from

  • Electronic signatures

    Electronic signatures will be used in the recruitment process to enable candidates to join us as soon as possible. Electronic signatures are fast, secure and legal and will enable our candidates to view and complete contract paperwork any time, on any device and anywhere in the world. For more information on Electronic signatures or our partner, DocuSign, please click here. If you have any questions regarding electronic signatures please email

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