Read all the updates from our YourVoice meetings here


In September 2015 the company established a new panel of representatives, succeeding it’s Customer Challenge Group (CCG). The CCG report on its views of our 2015-2020 business plan can be found here (PDF 1.87 MB opens in new window). This new body, known as “YourVoice – customer and Stakeholder panel” continues to provide challenge and critical support for as it delivers the commitments it made in its business plans.

As an independent body of individuals from different sectors, backgrounds and with different areas of expertise, the YourVoice panel aims to ensure that customers are at the heart of the company’s business planning engagement. The expertise embodied in the panel ranges from Citizens’ Advice, to the CBI; from environmental organisations to public health; and from flood and coastal defence organisations to consumer interests.

The panel has an integral part in monitoring, assuring and reporting on the delivery of the company’s commitments to customers and other stakeholders as agreed with the regulator for the water and sewerage industry, Ofwat. You can view the YourVoice panel's reflections on our current performance here (PDF 109KB opens in a new window). The panel also looks at how company research can continue to capture and strengthen the views of its customers.

The objective of the panel's work is to monitor United Utilities’ business performance and ensure customers reviews are reflected in business plans. The panel continually looks to ensure the right balance of membership between customer, regulatory and environmental representatives, enhancing the number of organisations representing customer views, to improve the balance with other members that have a purely statutory remit. More details on how the panel operates and its governance arrangements can be found here (PDF 457KB opens in new window).