Annual Performance Reports 2015-2020

Our 2015-2020 business plan outlines five key customer promises, and is the result of thousands of conversations with our customers and stakeholder, detailed consultations with our water regulator, Ofwat and scrutiny by an independent panel, YourVoice. More information on this can be found on our performance page.

As part of letting you know how we're delivering these promises, in July each year, we'll share our progress with an Annual Performance Report and further supporting reports that can be downloaded below.