Important message

Coronavirus update for United Utilities suppliers

During these unprecedented times we are working closely with our supply chain to understand and manage the impact of the coronavirus on our business operations. It is our number one priority to make sure that water keeps flowing to the tap, toilets can be flushed and we’re there for customers. Our supply chain plays an important part in making this happen and we are working very closely with our suppliers to mitigate against any potential impacts to front line services where we can.

The situation evolves on a daily basis and United Utilities is working closely with Local Resilience Forums and Public bodies, while also following all the latest Government and Public Health England advice and guidance, ensuring we are prepared to safeguard employees, customers and our partners in delivering services. 

If you are a supplier to United Utilities and would like to discuss how you can help then please engage with your Commercial contact or the srm@uuplc.co.uk mailbox. Similarly, if you are a supplier to UU who’s operations has been significantly impacted by Covid-19 then please get in touch.

All queries relating to any payment or order related issues you may have should be directed to the Purchasing Team via purchasing@uuplc.co.uk. United Utilities wants to ensure the stability and longevity of our supply chain during this period and are keen to work with our suppliers to both expedite payments and orders where applicable, but also to understand the full impacts of the pandemic on the operations of our supply chain.

We are therefore asking our suppliers to:

  •  Stay in touch
  • Take note of all communications issued by United Utilities
  • Keep up to date with the latest government guidance
  • Highlight any service disruptions and/or issues in your own organisations or supply chains
  • Remember that nothing we do is worth getting hurt for, and
  • Generally, keep yourselves safe as well as those around you.