We're committed to paying our invoices on time, within the contract terms and processes. We have a programme of reviewing supplier payments, spotting trends and taking the appropriate actions. Supplier invoices can be presented incorrectly and early, leading to rework and not paying our suppliers on time.
Our core system is SAP and we currently have a three-way match between the purchase order, goods receipt and invoice details. We can further improve our invoice payments if you support our programme and follow our basic guidelines for purchase order payments.
The address for our commercial purchasing team is below:
Commercial Purchasing Team;
PO Box 487, Grasmere House,
Lingley Mere Business Park,
Lingley Green Avenue,
Great Sankey, Warrington,
Cheshire, WA5 3LP.
Suppliers with whom United Utilities procure goods, works or services will be registered on our vendor database. Suppliers with a valid vendor record will receive valid contractual documents and/or purchase orders before providing the goods, works or services to United Utilities. It is the responsibility of Suppliers to raise queries regarding any issue they may have regarding an order, inclusive of confirming that the details are correct and that they have indeed received a valid United Utilities order prior to the issue of goods especially. This includes that the order being made is by a United Utilities member of staff who is authorised to do so.
All queries relating to any payment or order related issues you may have should be directed to the Purchasing Team firstname.lastname@example.org.