Business principles

Business principles...the way we do things

It's our job to bring 3 million households and 200,000 businesses, clean, clear water and to take it all away again so our customers can simply get on with their day

A lot of work goes on behind the scenes to make our business tick and we're committed to operating in a responsible way, which means:

Our business principles give more detail on what this means for us and the organisations we work with. It affirms our commitment to integrity in our dealings with customers, suppliers, employees, regulators and investors.

View our full business principles document here (PDF 260KB opens in new window)