Background to charging

Every year we publish our charges scheme that sets out our charges and charging policy. Historically, there have been three ways that charges have been set:

Connection charges

  • These charges are cost reflective and our charging models are reviewed each year
  • They take account of contract rates, UU employee time and appropriate overheads
  • Each time Ofwat make a determination, we reflect on our charging methodology


Requisition charges

  • Our charges are site specific and are calculated based on our partner rates
  • Requisition charges may include an element of off-site


Infrastructure charges

  • An industry standard infrastructure charge for water and wastewater was set at £200 per service in April 1996 and has increased with RPI each year

In the future our charges will need to be set in a way that complies with a framework of charging rules and guidance, set by Ofwat which all water and wastewater companies will need to comply with.

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

Please click the button below to confirm you have seen this message

I have read this info