Background to charging

Every year we publish our charges scheme that sets out our charges and charging policy. Historically, there have been three ways that charges have been set:

Connection charges

  • These charges are cost reflective and our charging models are reviewed each year
  • They take account of contract rates, UU employee time and appropriate overheads
  • Each time Ofwat make a determination, we reflect on our charging methodology


Requisition charges

  • Our charges are site specific and are calculated based on our partner rates
  • Requisition charges may include an element of off-site


Infrastructure charges

  • An industry standard infrastructure charge for water and wastewater was set at £200 per service in April 1996 and has increased with RPI each year

In the future our charges will need to be set in a way that complies with a framework of charging rules and guidance, set by Ofwat which all water and wastewater companies will need to comply with.

Important notice

Hosepipe ban set to come in from August

Lack of rain and increased demand for water means that our reservoirs are now lower than we’d like for this time of year. That’s why a hosepipe ban will be introduced across the North West on 5th August.

Hosepipe ban set to come in from 5th August

Find out more

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