About us

United Utilities is responsible for water and wastewater services in the North West of England. Our purpose is to provide great service to customers and communities in the North West, creating long-term value for all of our stakeholders.

We deliver 200 million litres of water a day to more than 3 million homes and businesses in the North West, as well as treating all the wastewater which disappears around the U-bend.

Keeping the region flowing relies on a vast behind the scenes operation, involving hundreds of reservoirs, treatment works and pumping stations; thousands of kilometres of water pipes and sewers and a 5,000 strong workforce.

Want to know more about it? Please Contact us.

Investing in the North West

It's our job to bring great water to 3.2million homes – not to mention 200,000 businesses - and to take it all away again so they can simply get on with their day. Behind the scenes (and often underground) we manage a network of reservoirs, treatment works, pumping stations, and water pipes and sewers to make sure water is always on tap.

Some of the money you pay us is spent improving that infrastructure; we need to make sure we can deliver the service you expect now, and in the future, as we see changes in the population, climate and technology affecting our water supply and the ways we use it.

Our investment plans reach right across the region, from Carlisle in north Cumbria to Crewe in south Cheshire. You can find out more below about the projects in your area.

Our current Water Resources Management Plan (March 2015)

Our Water Resources Management Plan (WRMP) sets out the investment needed to ensure that we have sufficient water to continue supplying our customers for the years ahead. In the future, we may experience more severe droughts due to changing rainfall patterns and we may need to take less water to help improve the flow in some of our rivers for the benefit of fish and other species that live there.

Drought plan

Droughts are natural events caused by a serious lack of rain over several months. In any year there is a 5% chance that there will be a drought serious enough to need water use restrictions on customers in the North West. Our drought plan sets out the actions we will take to protect water supplies should a severe drought occur.