Working for United Utilities
View current jobs, and learn about our apprenticeships and graduates schemes
About us
Our purpose is to provide great water for a stronger, greener and healthier North West. We deliver 1.8 billion litres of water a day to more than 3 million homes and businesses in the North West, as well as treating all the wastewater which disappears around the U-bend.
Keeping the region flowing relies on a vast behind the scenes operation, involving hundreds of reservoirs, treatment works and pumping stations; thousands of kilometres of water pipes and sewers and a 5,000 strong workforce.
Our Purpose, Vision & Strategy
Find out more about our purpose, vision and our core values.
See how we're performing
Take a look at how the water industry is performing in areas such as bills, water quality and customer satisfaction.
Corporate responsibility
In all we do, we bear in mind the impact on our local communities, environments and economies
Media centre
Films, news and press releases about who we are and what we do to keep the North West running smoothly
Acres of Nature
Our recreation sites are located in some of the most scenic parts of the North West. Click here to see which sites are right on your doorstep.
In the Flow
Welcome to In the Flow, our new online research panel. Follow the link to find out more and to apply to join the panel.
Investing in the North West
It's our job to bring great water to 3.2million homes – not to mention 200,000 businesses - and to take it all away again so they can simply get on with their day. Behind the scenes (and often underground) we manage a network of reservoirs, treatment works, pumping stations, and water pipes and sewers to make sure water is always on tap.
Some of the money you pay us is spent improving that infrastructure; we need to make sure we can deliver the service you expect now, and in the future, as we see changes in the population, climate and technology affecting our water supply and the ways we use it.
Our investment plans reach right across the region, from Carlisle in north Cumbria to Crewe in south Cheshire. You can find out more below about the projects in your area.
Merseyside
From replacing Victorian pipes to keeping the Mersey clean, we're investing millions to make sure tap waters are tip top
Greater Manchester
The rivers and waterways here are getting our love and attention, which means top quality water for those who live and work in the area
Cheshire
See how we are investing £11.5 million in Lower Weaver to benefit you and the local environment
Cumbria
There's so much going on in Cumbria, we've dedicated a whole website to the area!
Lancashire
See what we're doing at Anchorsholme Park and in Blackpool South to keep the beautiful Fylde coast clean
Our current Water Resources Management Plan (March 2015)
Our Water Resources Management Plan (WRMP) sets out the investment needed to ensure that we have sufficient water to continue supplying our customers for the years ahead. In the future, we may experience more severe droughts due to changing rainfall patterns and we may need to take less water to help improve the flow in some of our rivers for the benefit of fish and other species that live there.
Drought plan
Droughts are natural events caused by a serious lack of rain over several months. In any year there is a 5% chance that there will be a drought serious enough to need water use restrictions on customers in the North West. Our drought plan sets out the actions we will take to protect water supplies should a severe drought occur.