Site area charging

How your surface water and highway drainage charges are calculated

Part of your bill pays for us to take away all the rainwater that falls onto your premises, as well as public roads and pavements. This service is shown on your bill as ‘surface water and highway drainage’.

As a non-household customer, the amount you pay for this service is directly related to the chargeable area of your premises that drains to the public sewer. This is often referred to as ‘site area charging’.

This section explains site area charging in more detail.

We also provide hints and tips on how you might be able to reduce your wastewater bill.

Certain groups of customers can also apply for our concessionary scheme to have their charge capped at a set rate.

To discuss any aspect of site area charging in more detail please contact our team on 0845 746 2255 or email us.

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