Developer services water and wastewater performance - quarter four (2015)

Developer services, key service standards for water.

Water overall score 98%

Key service standard

Score

Industry

average

Pre-development enquiry

Report sent within 21 days

96% 95%

s45 quote - written acknowledgement of application

Written acknowledgement of application within 5 days

100% 99%

s45 quote - quotation sent

Quotation sent within 28 days

100% 99%

 s45 connection

Service pipe connection completed within 21 days

 97%  95%

 Mains design <500 plots - Written acknowledgement of application

Written acknowledgement of application within 5 days

 80%  96%

 Mains design <500 plots - quotation sent

Quotation sent within 28 days.

 98%  93%

Mains design >500 plots (or where off-site reinforcement / engineering or land difficulties)

Quotation sent either

(i) within 42 days following receipt of full application or

(ii) no later than date agreed with customer

   76%

 Mains construction

Construction and commissioning of the main completed either:

(i) within 90 days of date of agreed terms and route or

(ii) no later than on date agreed with the customer

 100%  93%

Self lay application - written acknowledgement of application

Written acknowledgement of application within 5 days

 100% 95% 

Self lay new connection - quotaton sent

Quotation sent within 28 days

 100% 100% 

 Self lay <500 plots (excluding off-site reinforcement / engineering or land difficulties)

Written terms sent within 28 days

98%  83% 

 Self lay >500 plots or off-site reinforcement / engineering or land difficulties

Written terms sent within either

(i) 42 days of receipt of full application or

(ii) no later than date agreed with customer

   100%

 Self lay signed agreement

Written acknowledgement of receipt within 5 days.

 96%  93%

 Provision of supply of water for pressure/bacteriogical sampling of self lay mains

Within either

(i) 21 days of request or

(ii) by extended period requested by customer or by agreement where off-site reinforcements / engineering or land difficulties apply.

 100%  90%

Provision of permanent supply of water for self lay mains

Within 14 days following satisfactory pressure and bacteriological testing of the self-lay mains.

 71%  89%

 

Developer services, key service standards for wastewater.

Wastewater overall score 99%

Key service standard Score 

Industry

average 

Pre-development enquiry

Report sent within 21 days

 100%  99%

Sewer requisition design - written acknowledgement of application

Written acknowledgement of application within 5 days.

 100%  98%

Sewer requisition design - requisition offer sent

Requisition offer sent no later than date agreed with customer

 100%  76%

Sewer requisition construction

Construction and commissioning of the sewer to be completed either

(i) within 180 days of date of agreed terms and route or

(ii) no later than on date agreed with the customer

   100%

Adoption and developer delivered diversion – technical vetting - written acknowledgement

Written acknowledgement of application within 14 days

 100%  99%

 Adoption and developer delivered diversion – technical vetting - approval or rejection letter                                                                 

Approval or rejection letter  within 28 days

 98%  98%

Adoption legal agreement

Draft agreement sent within 14 days

 96%  97%

S106 sewer connection - technical approval sent

Technical approval sent within 21 days

 100%  98%

S106 sewer connection - technical rejection sent

Technical rejection sent within 21 days

 100%  95%