Developer services water and wastewater performance - quarter three (2017)

Developer services, key service standards for water. Water overall score 99%

Key service standard                                                              Score  

Industry

average

Pre-development enquiry                                                                                                                                   

Report sent within 21 days

99% 96%

s45 quote - written acknowledgement of application

Written acknowledgement of application within 5 days

99% 98%

s45 quote - quotation sent

Quotation sent within 28 days

100% 97%

s45 connection

Service pipe connection completed within 21 days

96% 95%

Mains design <500 plots - written acknowledgement of application

Written acknowledgement of application within 5 days

98% 97%

Mains design <500 plots - quotation sent

Quotation sent within 28 days

100% 94%
Mains design >500 plots (or where off-site reinforcement / engineering or land difficulties)

Quotation sent either:

(i) within 42 days following receipt of full application or 

(ii) no later than date agreed with the customer 

  99%

Mains construction 

Construction and commissioning of the main completed either:

(i) within 90 days of date of agreed terms and route or 

(ii) no later than date agreed with the customer

100% 92%

Self lay <500 plots (excluding off-site reinforcement / engineering or land difficulties)

Written terms sent within 28 days

98% 80%
Self lay >500 plots or off-site reinforcement / engineering or land difficulties

Written terms sent within either:

(i) 42 days of receipt of full application or

(ii) no later than date agreed with the customer 

100% 100%

Self lay signed agreement 

Written acknowledgement of receipt within 5 days

100% 87%

Provision of supply of water for pressure/bacteriogical sampling of self lay mains  Within either:

(i) 21 days of request or

(ii) by extended period requested by customer or by agreement where off-site

90% 92%

 Provision of permanent supply of water for self lay mains

Within 14 days following satisfactory pressure and bacteriological testing of the self   

 95% 96% 

 

Developer services, key service standards for wastewater. Wastewater overall score 100%

Key service standard                                                       Score

Industry

average

Pre-development enquiry

Report sent within 21 days 

100% 100%

Sewer requisition design - written acknowledgement of application

Written acknowledgement of application within 5 days

100% 97%

Sewer requisition design - requisition offer sent

Requisition offer sent no later than date agreed with customer

  96%

Sewer requisition construction  Construction and commissioning of the sewer to be completed either:

(i) within 180 days of date of agreed terms and route or

(ii) no later than on date agreed with the customer

  88%

Adoption and developer delivered diversion - technical vetting- written acknowledgement 

Written acknowledgement of application within 14 days

100% 100%

Adoption and developer delivered diversion - technical vetting - approval or rejection letter

Approval or rejection letter within 28 days

100% 99%

Adoption legal agreement 

Draft agreement sent within 14 days

100% 100%

S106 sewer connection - technical approval sent

Technical approval sent within 21 days

100% 100%

S106 sewer connection - technical rejection sent 

Technical rejection sent within 21 days

100% 100%