Developer services water and wastewater performance - quarter one (2017)

Developer services, key service standards for water. Water overall score 99%

Key service standard                                                                                                                                                                                  

 Score 

Industry 
average  

Pre-development enquiry.                                                                                                                                                                  

Report sent within 21 days.    

97% 92%

s45 quote - written acknowledgement of application 

Written acknowledgement of application within 5 days

99% 99%

s45 quote - quotation sent 

Quotation sent within 28 days 

100% 98%

s45 connection 

Service pipe connection completed within 21 days

97% 94%

Mains design <500 plots - Written acknowledgement of application

Written acknowledgement of application within 5 days 

100% 97%

Mains design <500 plots - quotation sent

Quotation sent within 28 days 

95% 91%

Mains design >500 plots (or where off-site reinforcement / engineering or land difficulties)

Quotation sent either:

(i) within 42 days following receipt of full application or 

(ii) no later than date agreed with the customer 

  73%

Mains construction 

Construction and commissioning of the main completed either:

(i) within 90 days of date of agreed terms and route or 

(ii) no later than date agreed with the customer                                                                                                                               

100% 89%

Self lay application - written acknowledgement of application 

Written acknowledgement of application within 5 days

100% 99%

Self lay new connection - quotation sent 

Quotation sent within 28 days

100% 100%

Self lay <500 plots (excluding off-site reinforcement / engineering or land difficulties)

Written terms sent within 28 days

94% 89%

Self lay >500 plots or off-site reinforcement / engineering or land difficulties

Written terms sent within either:

(i) 42 days of receipt of full application or

(ii) no later than date agreed with the customer 

  100%

Self lay signed agreement 

Written acknowledgement of receipt within 5 days 

100% 96%

Provision of supply of water for pressure/bacteriogical sampling of self lay mains 

Within either:

(i) 21 days of request or 

(ii) by extended period requested by customer or by agreement where off-site

97% 86%

Provision of permanent supply of water for self lay mains

Within 14 days following satisfactory pressure and bacteriological testing of the self                                                                          

93%  96% 

 

Developer services, key service standards for wastewater. Wastewater overall score 100%

Key service standard                                                                                                                                                                                         Score Industry 
average

Pre-development enquiry

Report sent within 21 days                                                                                                                                                                      

100% 100%

Sewer requisition design - written acknowledgement of application

Written acknowledgement of application within 5 days

  98%

Sewer requisition design - requisition offer sent 

Requisition offer sent no later than date agreed with customer

100% 91%

Sewer requisition construction 

Construction and commissioning of the sewer to be completed either:

(i) within 180 days of date of agreed terms and route or 

(ii) no later than on date agreed with the customer 

  92%

Adoption and developer delivered diversion - technical vetting- written acknowledgement 

Written acknowledgement of application within 14 days

100% 100%

Adoption and developer delivered diversion - technical vetting - approval or rejection letter

Approval or rejection letter within 28 days

100% 100%

Adoption legal agreement 

Draft agreement sent within 14 days

100% 99%

S106 sewer connection - technical approval sent

Technical approval sent within 21 days 

100% 100%

S106 sewer connection - technical rejection sent 

Technical rejection sent within 21 days

100% 100%