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We monitor a large number of financial and con-financial key performance indicators (KPIs) to assess our performance. The non-financial KPIs include targets set by regulatory bodies. We believe that those featured below provide an overall picture of our business.
Our key financial highlights for the year ended 31 March 2009 are:
| Revenue from continuing operations | £2,435m |
| Operating profit from continuing operations | £735m |
| Underlying operating profit from continuing operations | £742m |
| Profit before taxation from continuing operations | £530m |
| Underlying profit before taxation from continuing operations | £532m |
| Total dividends per ordinary share | 32.67p |
| Basic earnings per share from continuing operations | 26.5p |
| Basic earnings per share from continuing and discontinued operations | 26.3p |
More information on our financial performance is available in our trading update, our preliminary results and in our Annual Report and Accounts.
Our non-financial key performance indicators for the year ended March 2009 are:
| Environment | |
| Pollution incidents | 11 |
| Water quality - mean zonal compliance | 99.92% |
| Renewable energy generated | 100 GWh |
| Employees | |
| Employee engagement - employee opinion survey | 76% |
| Health and safety - accident incident rate per 100,000 employees | 778 |
| Customers | |
| Water - relative efficiency banding | Band B (2007/08) |
| Wastewater - relative efficiency banding | Band C(2007/08) |
| Leakage - rolling annual average leakage | 462Ml/d |
| Overall customer satisfaction - water (in response to enquiries) | 76% |
More information on these is available in our Annual Report and Accounts and in our Corporate Responsibility Report 2009. Our Corporate Responsibilty Report also provides additional non-financial KPIs.
