We monitor a large number of financial and non-financial key performance indicators (KPIs) to assess our performance. The non-financial KPIs include targets set by regulatory bodies. We believe that the KPIs listed below provide an overall picture of its business.
Financial
| Financial KPIs |
2010/11 |
| Underlying(2) operating profit from continuing operations |
£596.4m |
| Underlying(2) profit before taxation from continuing operations |
£329.2m |
| Underlying(2) profit after taxation from continuing operations |
£239.2m |
| Underlying(2) earnings per share from continuing operations |
35.1p |
| |
|
| Revenue from continuing operations |
£1,513.3m |
| Operating profit from continuing operations |
£580.2m |
| Profit before taxation from continuing operations |
£327.1m |
| Profit after taxation from continuing operations |
£354.5m |
| Basic earnings per share from continuing operations |
52.0p |
| Total dividends per ordinary share |
30.0p |
More information on our financial performance is available in our trading update, our preliminary results and in our Annual Report and Accounts.
Key Performance Indicators
Our non-financial key performance indicators for the year ended 31 March 2011 are:
| Non-financial KPIs |
|
| Best service to customers |
|
| Serviceability(3) |
4 x stable |
| Overall customer satisfaction (in response to enquiries) |
83% |
| Lowest sustainable cost |
|
| Water - relative efficiency banding(4) |
Band B |
| Wastewater - relative efficiency banding(4) |
Band C |
| Leakage - rolling annual average leakage |
464Ml/d |
| Responsible manner |
|
| Environment Agency performance assessment(5) |
6th |
| Dow Jones Sustainability Index rating(6) |
'World Class' |
(1) Contributions from non-regulated entities disposed of in the year have been removed from prior year comparatives.
(2) See the Performance section for explanation.
(3) Ofwat rates assets as improving, stable, marginal or deteriorating and classes them between water and wastewater and infrastructure and non-infrastructure.
(4) Bandings relate to 2009/10 and 2008/09 being the latest available assessments (2009/10 bandings based on internal company modelling).
(5) Composite index produced by the Environment Agency, which measures the relative performance of the 10 water and sewerage companies. Performance relates to 2009/10 and 2008/09 being the latest available assessments.
(6) Ratings relate to 2009/10 and 2008/09 being the latest available assessments.
More information on these is available in our Annual Report and Accounts and the 2010 Corporate Responsibility Report .
Overall Performance Assessment
All water and sewerage companies are required to submit an annual return to Ofwat covering their activities in the previous financial year. Ofwat call this process the 'June return' and the report shows how we are performing in a number of areas including supply interruptions, complaints and leakage. You can read about our latest overall performance assessment via the Ofwat website.