Our new website

We conducted research to find out what you, our website users thought; what you like and what you don’t like so much.

You said

• There’s lots of good stuff on the website but it’s quite hard to find
• The language we use is sometimes too technical
• We don’t distinguish between domestic and business customers – and they need different things
• It doesn’t work well on mobile devices

So we acted

• We designed this website for customers, built around what you said you needed
• There are separate sections for domestic customers, business customers and Builders and Developers
• We have a mobile friendly version
• We’ve made our online forms simpler
• We’ve developed new features, like roadworks online – so you can check our planned works

We’ve launched a corporate site too

• So investors can quickly get to the financial information they need
• People interested in working for us can see what’s on offer
• Local stakeholders can review our performance, our published reports and future plans

The corporate site can be accessed by a click through at the top of this page or directly on corporate.unitedutilities.com

And we’ll keep making improvements

We will be testing this site with users to understand what else we can do. We’re also working to add extra functionality to My Account.

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