Our new and improved My Account is here

We’ve given My Account a fab new makeover and have made a range of improvements to make it even better. If you’re an existing My Account customer, we’ll simply ask you to update your password when you first log in to the new My Account. You’ll then be able to start using the service straight away.

Our video explains this in more detail.

*Please note that our reset password facility is experiencing a delay and emails are taking about an hour to be sent out - please bear with us and check your inbox regularly*

What’s new with My Account?

As well as having all the things that make managing your account online as simple as possible - such as paying your bill, providing your water meter readings or signing up for paperless billing – we’ve introduced some great new features:

  • Our handy water usage calculator works out where you could be saving water and money in your home.
  • If you have more than one water account, you’ll now see these listed as clear addresses, rather than account numbers.
  • When it comes to sending us meter readings, there’s extra help if you need it.
  • It’s quicker and simpler to update your details, like the number of people living in your home and if you’re moving in or out of a property. You can even add up to four people to your bill if you want to.

Whatever you need it for, My Account is here. If you’re new to My Account, registering will only take a minute or two, all you’ll need is your account number which you can find at the top of your water bill.

 

 

How to change your password

When you log in to our new and improved My Account for the first time, we’ll ask you to change your password. Our video helps to explain how to do this.