Manage your account online

Manage your account online

Use My Account and go paperless, tell us you are moving, set up a Direct Debit, pay online and more...

Report a leak

Report a leak

Spotted a leak in the road or public footpath? If you spot it, we'll stop it.

Submit a meter reading

Submit a meter reading

It’s easy to submit your water meter reading with our simple online form.

Moving home?

Moving home?

Are you moving in, within or out of our region? You can let us know here

Request a call back

Request a call back

Why call us when we can call you! Fill in our request form and we'll get back to you as soon as we can.

Landlords / letting agents

Landlords / letting agents

Want to inform us of tenancy changes? Manage multiple properties online with our easy-to-use form.

Got no water?

Got no water?

Check to see what you should do & if there is a local issue affecting your supply

Useful contact numbers

Water and wastewater enquiries emergencies (24-hour)

including water supply problems, poor pressure, discoloured water, drains and sewers

Telephone: 0345 672 3723


About your bill

Make an instant payment, check your balance, submit a meter reading or order a leaflet:

Freephone*: 0800 980 6050 (24hrs)

More useful contact numbers

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Have you received excellent customer service? Do you want to say thank you? Do you have any suggestions to help us improve? We can’t respond to all suggestions but we’ll try to use the ideas you give to help us improve where we can.

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