Log in or Register for My Account

Log in or Register for My Account

Use My Account and go paperless, tell us you are moving, set up a Direct Debit, pay online and more...

Report a leak

Report a leak

Spotted a leak in the road or public footpath? If you spot it, we'll stop it.

Submit a meter reading

Submit a meter reading

It’s easy to submit your water meter reading with our simple online form.

Complete our user survey

Complete our user survey

Take our 2 minute survey and the chance to win £50

Complete our user survey

Moving home?

Moving home?

Are you moving in, within or out of our region? You can let us know here

Landlords / letting agents

Landlords / letting agents

Want to inform us of tenancy changes? Manage multiple properties online with our easy-to-use form.

Got no water?

Got no water?

Check to see what you should do & if there is a local issue affecting your supply

Useful contact numbers

Water and wastewater enquiries emergencies (24-hour)

including water supply problems, poor pressure, discoloured water, drains and sewers

Telephone: 0345 672 3723


About your bill

Make an instant payment, check your balance, submit a meter reading or order a leaflet:

Freephone*: 0800 980 6050 (24hrs)

More useful contact numbers

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