Why is my water discoloured?

Changes in the colour of your water can happen if we're carrying out some improvements to the water pipes in your area, or there's been a pipe burst that we've repaired.

In most cases, discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. If there is no improvement to your water after doing this, please call us on 0345 672 3723 so we can investigate this further to see if there are any issues in your area.

You can find out here more about potential causes of discolouration, and what to do.

Still need further information or help? Please Contact us.