I am unable to read my meter as it has condensation in the meter, what should I do?

If your meter is inside your property the best way to clear the condensation is to blow a hair dryer onto the glass, on a warm setting.

If your meter is outside the best way is to pour warm water onto the meter glass - this provides warmth and often clears the condensation. Also, gently tapping the glass can clear the droplets of water enough to read the meter. If you have any issues reading your meter please call our water meter team on 0345 072 6065. We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? If so, please Contact us.