I have a meter and pay by Direct Debit, if my water usage changes how do you work out my payments?

When we first set up your Direct Debit, we look at your previous meter readings to estimate how much water you typically use in a year. We then divide your total annual bill by the amount of Direct Debit payments for the year. The following year we'll adjust the amount you pay (up or down) based on how much water you are actually using.     

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