An existing customer moving within our area
You can tell us you are moving online - using our My Account service.
When you know when you are moving you can log in and fill in our online form. You'll need to have handy :
- Your account number and postcode
- Your new address
- Your moving date (once confirmed)
- A water meter reading from your previous address*
- A water meter reading from your new address*
- The name and new address of the previous occupier
- The name of the person moving into your old address
- If you are renting, the name and address of your landlord or housing association
If your new property has a water meter, you can let us know you are moving by calling 0345 672 2999
If your new property does not have a water meter, you can let us know you are moving by calling 0345 672 2888
*Not sure how to read your meter?
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