Electricity services

United Utilities operates and maintains the electricity distribution network in the North West. We look after the safe delivery of electricity through our electricity network to your home. United Utilities does not sell electricity but ensures it is delivered to you in a safe and efficient manner. The companies that sell electricity are known as suppliers.
Below is a map showing the areas where United Utilities maintains the electricity network.

Your electricity supplier who sends you a bill for your electricity is responsible for your meter and also operates a range of free services through your supplier's Priority Services Register. If you have an enquiry about your bill, your meter or your supplier's Priority Services, you should contact your supplier. Contact details can be found on your latest electricity bill.

Electrical Contractors Guidance

This page provides the link to the document that provides additional guidance to electrical contractors who require a United Utilities electrical connection to a property to be temporarily de-energised in order to facilitate safe working on a consumers electrical installation.

Contacting United Utilities

If you wish to report a loss of supply, or are concerned about the safety of our equipment, please call us on our emergency helpline:

0800 195 4141

You can ring this number at any time of the day. If you are deaf or your hearing is impaired you can call 0800 458 9767 using a minicom.

Alternatively you can write to us at the address below:

United Utilities Electricity Customer Relations
PO Box 4375
MANCHESTER
M61 0ET