Difficulty paying your bill?

If you're having trouble paying your bill, please give us a call - we can help.

To make life easier, you can chose when you'd like to pay your bill: annually, half yearly, quarterly, monthly, fortnightly or weekly. We can also help you work out which of our payment methods is best for you.

If you'd like to chat with an advisor, please either email us, call us on 0845 7462034 or request a call back.

Our factsheet Code of practice and procedure on debt recovery explains how we can help if you're having difficulty.

Pay by instalments

You can spread the cost of your bill by paying in instalments. Set up a direct debit and choose a payment date that suits you. You'll also get a £5 discount.

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