Managing corporate responsibility

Corporate responsibility is about understanding the expectations of all our stakeholders - employees, customers, investors, government and regulators, suppliers and business partners, communities and interest groups - and taking these into account in our business decisions.

While we cannot expect to keep all our stakeholders happy about every aspect of our work, we can and should explain - and be accountable for - our actions.

Our approach to corporate responsibility is to try to balance economic, social and environmental considerations in the way we do business. Our economic impacts include the investments we make and the supply chain we are part of.

Social aspects include our approach to workplace diversity, attracting and retaining talented employees, our customer service and our charitable giving and community programmes. Our environmental impacts are very broad, and include our water quality programmes, the way we handle waste and our carbon management plan.

Every year, we report publicly on the way we handle these issues.

Visit our Corporate Responsibility Report online