Update on St Helens water supplies

United Utilities is dealing with a burst on a large water main on Scafell Road in St Helens this evening.

The burst caused water pressure to drop in the WA10 and WA11 areas of St Helens leaving many residents without water.

Engineers are pumping water away from the burst location and preparing to carry out repairs overnight.

In the meantime, ten water tankers are pumping directly into the water supply network which is gradually helping to restore water pressure this evening. Customers are being warned however that supplies will not return to normal until the repairs are completed.

Martin Padley, United Utilities water services director, explained: “Due to the size and length of the pipework involved it is taking some time for the water in the pipe to drain down sufficiently for us to begin repairs.

“We expect to carry out the repairs to the pipe over the course of tonight and recharge the water main ready for supplies to be restored tomorrow breakfast time.”

United Utilities is liaising with St Helens Council and delivering bottled water supplies to vulnerable residents in care homes and hospices and those with particular difficulties who are on the company’s Priority Services Register.

Customers can find the latest updates at https://www.unitedutilities.com/help-and-support/current-incidents

 and information will be provided to local radio in the event that any schools need to close tomorrow.

Martin added: “We are working hard to get water supplies back to normal by breakfast time tomorrow, and we will keep customers updated overnight.”