The YourVoice panel meets regularly and their agenda and minutes can be found below.
Reporting on United Utilities' performance 2016
Every three months throughout 2015-2016, the panel received and reviewed progress reports from the company against its customer promises, and the outcomes for customers that those promises are based on.
The panel also emphasised how important it is for all those who live and work in the North West to be able to see easily how their company is performing. The panel's reflections on the year's performance (PDF 109 KB opens in new window) and the summary of the company's performance (PDF 3.35 MB opens in new window) have therefore both received a Plain English mark for clarity