We're committed to doing the right thing for everyone living in the North West, this region's economy and our natural environment.
We need to ensure that our services are sufficiently resilient to face future challenges, such as increasingly frequent storms which have the potential to disrupt your water and wastewater services.
From the conversations we've had with you so far, we know that the price you pay for your services is your highest priority - and this is something we've considered carefully.
But you also support making improvements to the services you receive. Below, you'll find our proposed areas for service improvement between 2020 and 2025, a feedback form so you can share views with us and a guide to what happens next as we plan for the future.