Contact us

Can’t find what you are looking for? Trying searching our frequently asked questions tool. Alternatively below is a wide range of ways to get in touch with us directly.

Water and wastewater enquiries emergencies (24-hour)

including water supply problems, discoloured water, drains and sewers
Telephone: 0345 672 3723

Report a leak in the road or public footpath
Freephone*: 0800 330 033
Or report a leak online

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About your bill

Make an instant payment, check your balance, submit a meter reading or order a leaflet:

Freephone*: 0800 980 6050

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Your bill

Tell us you are moving, set up a Direct Debit or have a query with your bill.

Home customer with a water meter
Telephone: 0345 672 2999

Home customer without a water meter
Telephone: 0345 672 2888

Offices are open between 8am and 7pm Monday to Friday, 9am to 1pm on Saturday and closed on Sunday and bank holidays.

Business customers
Our billing and accounts offices are open between 8.30am and 5.30pm Monday to Friday.
Telephone: 0345 072 6072

Having difficulty paying your bill?
Freephone: 0800 072 6765

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Pollution hotline

Freephone*: 0800 015 1230

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HomeServe claims

If you are an existing customer and want to make a claim.

Freephone*: 0800 694 4167 from a landline or 0330 123 0179 from a mobile.
Visit the HomeServe contact us page for more options and call charges.

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Ringing from abroad?

You can give us a ring on  + 44 207 197 0197

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*This number is normally free to call from a landline. If you're calling from a mobile, charges may apply. If charges apply, your network service provider will let you know using a recorded message before your call is connected.

Online webchat

Manage your account online

Manage your account online

Move home, pay your bill, submit meter readings and more

Request a call back

Request a call back

Why call us when we can call you! Fill in our request form and we'll get back to you as soon as we can.

Email us

Email us

You can use our online form for general and non-urgent queries.

Customers who are deaf, hard of hearing or have speech difficulties

To use our text relay service, please dial 18001 before the number you require. Your call will be answered by a text relay operator who will relay the call to us. There is no extra charge for this service. Find out more about our Extracare services

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Have you received excellent customer service? Do you want to say thank you? Do you have any suggestions to help us improve? We can’t respond to all suggestions but we’ll try to use the ideas you give to help us improve where we can.

Nominate Someone or Make a Suggestion

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