Phone us

Water and wastewater enquiries emergencies (24-hour)
including water supply problems, discoloured water, drains and sewers
Telephone: 0845 746 2200

Report a leak in the road or public footpath
Telephone: 0800 330 033
Or report a leak online

Check your balance or make a payment - new automated payments line (24 hours)
Telephone: 0800 980 6050

This number is normally free to call from a landline. If you're calling from a mobile, charges may apply. If charges apply, your network service provider will let you know using a recorded message before your call is connected.

Your bill
including set up or make a payment and tell us you're moving.
Offices are open between 8am and 8pm Monday to Friday, 8am to 5pm on Saturday and closed on Sunday and bank holidays.

Home customer with a water meter
Telephone: 0845 746 2222

Home customer without a water meter
Telephone: 0845 746 1100

Business customers
Our billing and accounts offices are open between 8.30am and 5.30pm Monday to Friday.

Telephone: 0845 746 2255

Having difficulty paying your bill?
Telephone: 0845 746 2034
Freephone: 0800 072 6765 

Request a leaflet - automated line (24 hours) Telephone: 0845 303 7711
download a leaflet online

Telephone: 0845 303 7711Or

Give a meter reading - automated line (24 hours)
Telephone: 0800 616 448
Or leave a meter reading online

Pollution hotline
Telephone: 0800 015 1230