Loss of electricity supply - Guaranteed Standard Payments

During normal weather conditions, under our guaranteed standards of service, if you have been without power for more than 18 hours you can claim a payment of £50, plus another £25 for every additional 12 hours that you are without power.

Loss of electricity supply due to severe weather

If your electricity supply is interrupted due to severe weather, our normal guaranteed standards of service do not apply and are superseded by special rules, set by our regulator Ofgem.  You may be entitled to a payment if your power is off for an initial period of more than either 24 hours, 48 hours or longer, depending on the severity of the weather.

Under these rules you may be able to claim a payment of £25 for the initial period, plus another £25 for every additional 12 hours that you are without power.  This is up to a maximum of £200 per property.

When our electricity network has been affected by severe weather we will make special announcements about Guaranteed Standards Payment arrangements through the media and on our website.

If you believe you qualify for a Guaranteed Standards Payment, please contact us at:

United Utilities Electricity Customer Relations
PO Box 4375
MANCHESTER
M61 0ET

Tel: 0845 050 0036

All claims must be made within one month of your electricity being restored. Please do not make a claim until your power supply has been restored.

Please remember to provide your full name and address, the time that your supply was interrupted and the time it was restored so we can process your claim quickly.

Our guaranteed standards of service