We aim to achieve the highest standards for customers who receive our water and wastewater services.
There is always room for improvement and we aim to continuously improve our standards of service by listening to our customers and responding with the right action.
We make three simple promises:
- To deliver a high standard of service at all times
- To put things right as quickly as possible if we fail
- To compensate you if this is appropriate
How we fix problems
Our operations control team monitors the water supply networks using the latest technology. The team of 70 people operates around the clock. If an alarm sounds, anywhere in the system at any time, the control team organises the action needed.
Our well-trained field staff make sure that all customers have a constant supply of water. Jobs can be as small as replacing a missing lid on a stop-tap in the pavement, to fixing a major mains burst affecting thousands of properties.
How to contact us
When you need to contact us, use one of the numbers below depending on your query. Please note that all 0845 calls are charged at local rate in the UK.
Call 0845 746 2200 or textphone 0808 143 0295:
Monday to Friday 8am to 8pm
Saturday and Sunday 8am to 5pm
Out of hours - emergency service only
Or you can write to us at United Utilities, PO Box 453, Warrington, WA55 1SE