Water direct scheme

The Water Direct Scheme is run in conjunction with the Department for Work and Pensions (DWP)

The scheme is designed to help customers who have arrears on their water charges and are in receipt of the following benefits:

  • Employment & Support Allowance (ESA)
  • Job Seekers Allowance
  • Income Support
  • Pension Credit
  • Universal Credit

The scheme allows customers who have a minimum of £50.00 arrears to pay a fixed amount towards their charges directly from their benefit. This helps many customers with budgeting and managing their water bills.

To apply, fill in our online form, or contact us on free phone number 0800 072 6765 (Dial 18001 first if you have hearing or speech difficulties). Alternatively, you can contact your local DWP office.

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