On this page you can find our key service booklets translated into Urdu.
All about water meters
Could you be paying less with a water meter? This booklet is designed to help you work out whether you would save money with a meter. There's a step-by-step guide to having a water meter fitted and some helpful tips on how to save water. There's also an application form if you wish to apply for a water meter
A guide to using water wisely
We use 70% more water than we did 30 years ago. There are more homes, with more people, using more appliances and more water than ever before. This booklet shows many simple ways to use less water in the home and garden.
A simple guide to water pipes, drains and sewers
This booklet answers the most common questions about water pipes, drains and sewers. It tells you where your responsibility starts and finishes and it's also a useful guide to matters such as leaks, bursts, lead pipes and sewer connections.
ExtraCare - our services for customers with extra needs
'ExtraCare' is the name we give to our services for customers with extra needs. This booklet explains the services we provide and how you can register for them.
Our complaints procedure
This booklet tells you how to make a complaint and how we will deal with your complaint.
WaterSure scheme for metered households
This scheme may help you if you receive certain benefits, have a large family or because you or a member of your household has a medical condition which results in the use of significant amounts of water. This booklet explains what help is available, how to apply, guidance notes and an application form.