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• At home
  • Moving home
    • New customers
    • Check you're in our supply area
    • An existing customer moving within our area
    • Private landlords
    • Moving out of our area or no longer responsible for bills?
    • Moving home form
    • Frequently asked questions about moving home
  • All about water meters
    • Apply for a water meter
    • I already have a water meter
      • How to find and read your meter
      • Frequency of readings
    • Is a water meter right for me?
      • What they look like and where we fit them
    • Water usage calculator
    • Submit a meter reading
  • My bill
    • Pay online
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    • Other ways I can pay
    • Understanding my bill
      • Metered customers
        • How bills for households with meters are changing for 2013/2014
      • Unmetered customers
        • Rateable value explained
        • How bills for households without meters are changing for 2013/2014
      • Rented properties
      • Explaining your bill
    • Where your money goes
      • Investing in the North West
        • Community Fund
        • Merseyside & Cheshire
          • Wirral water trunk mains cleaning
            • How our work may affect you
            • Crosshill to Wallasey - phase 4
            • Crosshill to Wallasey - phase 5
            • Crosshill to Birkenhead - phase 2
            • Wirral latest updates
          • Huyton - Water main refurbishment
            • Huyton phase 1
            • Huyton phase 2
            • Huyton - Latest updates
          • Vyrnwy water pipe works
            • Vyrnwy - what are we doing?
            • Vyrnwy - how this might affect you
          • The Liverpool programme - keeping the Mersey clean
        • Lancashire
          • Blackburn sewer improvement scheme
            • Where are we working?
          • Enhancing Preston’s sewer system
            • Preston Tunnel
            • Preston 32
          • Lancaster
            • Where are we working
            • Latest updates
        • Greater Manchester
          • Even cleaner water on tap for Manchester
            • How will this work affect me?
            • Latest updates - Manchester
          • Salford
            • Eccles to Salford pipeline
            • Helping to keep the Manchester Ship Canal clean
            • Getting great water to your tap
            • Waving goodbye to sewer flooding in your area
            • Latest updates
        • Cumbria
          • Lake District
            • Bowness-on-Windermere
            • Keswick
    • Our charges 2013/2014
      • Bursts on your water supply pipe
      • Our charges last year 2012/2013
    • VAT and your bill
    • Changes to how we manage your personal details
    • Difficulty paying your bill
      • Advice and information
      • Arrears allowance scheme
      • Trust fund
      • Water direct scheme
        • Water Direct (DWP) application form
      • Watersure
      • Support tariff
    • My Account prize draw
      • My Account benefits
      • My Account Prize Draw Terms & Conditions
  • My water supply
    • My drinking water quality
      • About your water
      • Testing water quality
      • How we provide clean water
    • Save water, save money
      • Free stuff!
        • How to fit your save-a-flush
        • Save-a-flush pack order form
      • Top 10 tips
      • Water efficient house
      • Save water in the garden
    • Water supply pipes
      • What am I responsible for?
      • New water supply pipes
      • Lead pipes
        • Is lead harmful?
        • What's the risk to me?
          • Assess your risk to lead
          • What you need to complete a lead risk assessment
          • Lead risk feedback
        • What can I do to minimise lead intake from drinking water?
        • Where can I find out more?
          • Replacing lead and common supply pipes - useful forms
        • Lead pipe replacement scheme
          • Common lead supply pipes
    • Reservoir levels
  • Wastewater services
    • Think before you flush
      • You can’t flush this!
      • Know what to flush
      • Mums know best
      • What lies beneath
      • Dirty downloads
      • Fats - what a pain in the drain!
    • Sewers and drains explained
    • How we deal with wastewater
    • Preventing water pollution from your home
    • Private pumping stations
    • Surface water drainage
  • Got a problem?
    • Spotted a leak?
    • Blocked drains
    • No water supply
      • How to find your stop cock
    • Water quality
      • Discoloured water
      • Slime and staining
      • Taste and smell
      • White water
      • Bacteria in water
      • Cryptosporidium
    • Water pressure
    • Water mains repairs
    • How do our services measure up?
    • Standards of service
    • Complaints procedure
  • Extra services
    • Bogus callers
      • Password Scheme
    • ExtraCare
      • Braille, large print and talking bills
      • Dialysis patients
      • Nominee scheme
      • ExtraCare Registration Form
    • HomeServe
    • Need a plumber?
• Business customers
  • Moving premises
    • New customer?
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    • Check your new premises is in our region
    • Letting agents form
    • Moving premises form
  • All about water meters
    • Submit a meter reading
      • How to find and read your business' water meter
  • Your bill
    • Pay online
    • Set up a direct debit
    • Other ways to pay
    • Business charges 2013/2014
      • Business and non-household metered charges 2013/2014
      • Business and non-household unmetered charges 2013/2014
    • Difficulty paying your bill?
    • Understanding your bill
      • Metered business customers
      • Unmetered business customers
      • How do you calculate my water and wastewater bill?
      • Site area charging
        • How is my chargeable area measured?
        • Reducing my wastewater bill
        • Concessionary for community groups
        • Contact us
    • VAT and your bill
    • Where your money goes
  • Our water supply
    • About your water
      • Water quality testing and standards
        • More information about the water we supply
      • Drinking water safety plan
    • Save water to cut costs
      • Be waterwise in the workplace
        • A helping hand
      • Free water saving gadgets
      • Water and your carbon footprint
      • Business audit
      • Other help
    • Competition in the water supply market
    • United Utilities access codes
  • Wastewater services
    • Think before you pour
      • The serious bit ...
      • Make money from FOG!
    • Trade effluent advice
      • Trade effluent - New customer
      • Trade effluent - Existing customer
      • Trade effluent FAQs
    • Trade effluent charges
      • Trade effluent charges 2012/2013
      • Trade effluent charges 2013/2014
      • Trade effluent reservation charges 2012/2013
      • Trade effluent reservation charges 2013/2014
      • Trade effluent charges past years 2011/2012
        • Trade effluent reservation charges 2011/2012
        • Trade effluent charges 2011/2012
      • Trade effluent charges past years 2010/2011
    • Sewers and drains explained
    • Private pumping stations
  • Got a problem?
    • No water?
      • Water mains repairs
      • Stop cocks
    • Water pressure
    • Standards of service
    • Problems with water quality
      • Slime and staining
      • Taste and smell
      • White water
      • Discoloured water
    • Complaints procedure
  • Extra services
    • Environmental services
    • Property Searches
      • Products and services
      • Price list
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      • Areas covered
      • Glossary
      • Terms and conditions
    • Standpipe service
    • Tankered industrial and domestic wastes
• Builders & developers
  • Planning
    • Wastewater pre-development guidance
      • Wastewater pre-development enquiry form checklist
      • Wastewater pre-development enquiry form
      • Wastewater guiding principles
    • Water pre-development guidance
    • General planning advice
  • Water
    • New water mains
      • Getting a new main from us
      • Selflaying new mains and services
      • Land assessment
    • Water connections
      • New household supplies
      • Multi occupancy premises
      • Commercial and industrial supplies
      • Sourcing materials for new connections
    • Pre development water enquiry
  • Wastewater
    • Building over a sewer
      • Access points
      • Building over agreements
      • Change in process
      • Potential issues with a build over
      • Protocol between us & building control bodies
    • Connecting to the public sewer
    • Sewer adoption
      • National Build Standards
    • Sewer diversions
    • Requisitions
    • Sewer closures
    • Wastewater contacts
    • Pre-development wastewater enquiry
• My Account
• Emergencies
  • Incidents
  • Report a leak
  • Flooding
    • Protecting your property from flooding
    • Your questions about flooding
  • Burst pipe?
  • No water?
  • Low pressure?
  • Planned work
• Learning & leisure
  • Out & about
    • Our recreation sites
      • Our most popular sites
      • Cumbria
        • Haweswater Estate
        • Thirlmere Reservoir
      • Lancashire
        • Anglezarke Reservoir
        • Bowland Forest
        • Clowbridge, Dunnockshaw, out
        • Cowm reservoir
        • Haslingden Grane
        • Rivington
        • Roddlesworth & Darwen Moor
        • Wayoh & Entwistle reservoirs
        • West Pennine Moors
        • Worthington Lakes
        • Worsthorne Moor
      • Cheshire
        • Lamaload Reservoir
        • Macclesfield Forest
      • Greater Manchester
        • Hope Carr Nature Reserve
        • Dove Stone Reservoir
        • Jumbles Country Park
        • Piethorne Valley
        • Strinesdale
        • Watergrove Reservoir
      • Peak District
        • Goyt Valley
        • Longdendale Valley and Trail
    • Recreation permits
      • Application form
      • Terms & conditions
      • Contact details
      • Gill Scrambling
    • Reservoir safety
      • The cold that can kill: a GP speaks
  • Education
    • Primary schools
      • Educational talks
      • See for yourself tours
      • Education Interactive
    • Secondary schools
  • Bathing waters map
  • About our bathing waters map
  • What are combined sewer overflows?
  • About bathing waters
  • Bathing water quality
  • What are the challenges?
  • What are we doing?
  • What can you do to help?
  • Turning tides
  • What our partners say
• Contact us
  • Request a call back
  • Email us
  • Download a form/leaflet
    • Charges leaflets
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    • Leaflets in other languages
      • বাংলা - Bengali
      • Chinese
      • ગુજરાતી - Gujarati
      • हिंदी- Hindi
      • ਪੰਜਾਬੀ - Punjabi
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    • Leakage leaflets
    • Application forms
    • Our water & wastewater services 2012/2013

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