Pay Your Bill
About your bill, water meters, moving house...
Emergencies
Details of supply disruptions & service issues
Ask us a question
Search our database of frequently asked questions...
Share Price: 03/02/12 16:35 GMT
609.00
+14.50
My Account
About United Utilities
Our Services
Environment & Community
News
Jobs
Investors
Contact Us
Sitemap
Pay Your Bill
Emergencies
My Account
About United Utilities
Our Services
Environment & Community
News
Jobs
Investors
Contact Us
Pay Your Bill
Set up a Direct Debit
Ways to pay your water bill
Information about setting up a Direct Debit
About your water bill
Metered customers (household)
Unmetered customers (household)
Rateable value explained
Metered customers (non-household)
Unmetered customers (non-household)
Rented properties
VAT and your water bill
Where your money goes
Our investment programme
Our charges 2011-2012
Household charges 2011-2012
Business & non-household metered charges 2011-2012
Business & non-household unmetered charges 2011-2012
Trade effluent charges 2011-2012
Trade effluent reservation charges 2011-2012
Site area charging (non-household measured customers)
Site area charges for 2009-2010
Site area charging video
Site area charging - your questions answered
Site area charging (for customers of other water companies)
Site area charges for 2009-10 (for customers of other water companies)
How can I reduce my water and wastewater charges?
Information for places of worship and guide and scout groups
Information for community amateur sports clubs
How do you calculate my water and wastewater bill?
What is site area charging?
How is my chargeable area measured?
Information for village halls and community centres
Contact us
Information for sea cadet units
Surface water and highway drainage (non-household measured customers)
Our charges 2010-2011
Household charges 2010-2011
Claim forms for household consumers
Bursts on your water supply pipe
Business & non-household metered charges 2010-2011
Business & non-household unmetered charges 2010-2011
Claim forms for business customers
Burst allowance policy for non-household customers
Non-return to sewer claim form
Trade effluent charges 2010-2011
Trade effluent reservation charges 2010-2011
Moving home or premises?
Moving home or business premises
New Customer
No longer responsible for water bills
Landlords / Letting Agents
Having trouble paying your bill?
Advice
Arrears allowance scheme
If you owe us money
United Utilities Trust Fund
Water Direct Scheme
Water direct (DWP) application form
WaterSure
Guidance notes and evidence required for the WaterSure scheme
Will I save money with a meter?
All about water meters
I already have a water meter installed
How to pay with your meter
Apply for a water meter
Submit a meter reading
Changes to how we manage your personal details
Credit frequently asked questions
Emergencies
What to do if you've been flooded
How to protect your home this winter
Keep your water flowing - avoid frozen pipes!
No water supply?
Stop taps
What to do if a pipe has burst
Keep your drains flowing freely this winter
Order a winter advice leaflet
Thaw causing disruption to your water supply
My Account
About United Utilities
Our business overview
Our board and executive team
Steve Mogford, Chief Executive Officer
Our recent history
Subsidiaries
What we do
Water
How we provide clean water
Wastewater
How we deal with wastewater
What Not To Flush
Sewers and drains explained
Preventing water pollution from your home
Our approach to doing business
Customers
Suppliers and business associates
Employees
Diversity & social inclusion
Investing in people
Government and regulators
Investors
Corporate responsibility
Sustainable development
Pensions
Our Pensions - a brief history
United Utilities Pension Scheme
UUPS Who's who
Reward and Pensions Department
UUPS Contacts
UUPS Contacts
Library / Forms
Additional Voluntary Contributions (AVCs)
Communications
Defined Benefit Section
Defined Benefit Section up to 31 March 2010
Defined Benefit Section from 1 April 2010
Defined Contribution Section
Winterthur Life Factsheets
Financial
Legal
Scheme Rules
Pension Factsheets
Scheme Rules
Scheme Rules
Pension Factsheets
Other
UUPS Information
UUPS Forms
UUPS Scheme Overview
UUPS Trustees
How do I....?
Pensions FAQs
Pensions Contacts & Useful Links
Pensions A to Z
Information
UU PLC Group of the ESPS
UUPLC ESPS Contacts
UUPLC ESPS Who's who
UU ESPS Forms
UU ESPS Information
UUPLC ESPS Trustees
UUPLC ESPS Library
Our performance
Where we are heading
Our investment 2010 - 2015
Our PR09 submission
Our regulators
Our annual report to Ofwat
PR09 Final Business Plan
Part A
Part B
Part C
Reporter Commentaries
Document Excisions
June Return 2011
Board's overview
Performance tables
Financial tables
Reporter's commentary
Our supply chain
What we buy
Capital Programmes
Operations
Business Services
Our approach
Terms and Conditions
Buying for the future
Meet the Supply Chain Director
AX5 programme
AX5 contracting strategy
How to win business
How to get paid on time
E Sourcing
Useful links
Contact Supply Chain
Useful Documents
Supplier Relationship Management -SRM
Our health, safety, risk and security
Public safety awareness
Health, Safety, Risk & Security Extranet
Health, safety, risk & security extranet
HSRS Procedures
HSRS Guidance
Our properties for sale
Our properties to let
Our Services
Services for home customers
ExtraCare services
Dialysis patients
Nominee Scheme
Password scheme
Braille, large print and talking bills
ExtraCare Registration
ExtraCare registration form
Need a plumber?
Replacing lead pipes
Lead pipe replacement scheme
Separate lead supply pipes
Common lead supply pipes
Replacing lead and common supply pipes - useful forms
Lead Risk Assessment - Home
Lead in Drinking Water - Background
What you will need to complete a Lead Risk Assessment
Action to Minimise Lead Intake from Drinking Water
Lead Risk - Explanation
Do you have lead pipes?
Private sewers
Private sewers - FAQ
HomeServe
Water supply pipe cover
Water Supply Pipe Cover
Be prepared for home emergencies
Your two-month free Water Supply Pipe Cover* brought to you by HomeServe, expires on 21st November 2010.
Services for business customers
Standpipe service
Environmental services
Self lay organisation policy
Property Services
Trade effluent advice
Trade effluent - new customer
Trade effluent - existing customer
Trade effluent frequently asked questions
Total Pipework Solutions
Bioprocessing services
Septic tanks
New water supply
Household supplies
Multi-Occupancy households supplies
Commercial non-household supplies
Large developments / mainlaying
Wastewater services
Useful information & advice
Surface water drainage (household customers)
Water supply pipes
Who is responsible?
Single supply pipe
Common supply pipe
Water supply
Water pressure
Spotted a leak?
Top tips for winter
Water mains repairs
Standards of service
Complaints procedure for water customers
Competition in the water business
United Utilities access codes
Drinking water quality
Key facts on water quality
Bacteria in water
Cryptosporidium
Discoloured water
Disinfection of water supplies
Fluoridation
Lead
Slime and staining
Taste and odour
The pH of drinking water
Water hardness
White water
Testing water quality
What the test results mean
Annual summaries of drinking water quality
Local authority reports
Standards for drinking water
Drinking water safety plan
Water & Health newsletter
Caring for water in your home
Kitchen
Bathroom
Outside
Your plumbing
Home improvement and DIY
Contacts
Leaflets & publications
Leaflets in other languages
Bengali
Chinese
Gujarati
Hindi
Punjabi
Urdu
Charges leaflets
Metering leaflets
Leakage leaflets
Application forms
Our water & wastewater services 2011-2012
Investment in your area
Current projects
Where are we working
Warrington
How the works will affect you?
Our cleaning and maintenance programme
Cleaning and maintainance projects
Manchester rehab
Manchester Ring Main
Vyrnwy LDTM
Middlewich sewer improvements
Preston environmental improvements
Preston tunnels video
Penketh and Great Sankey sewer improvements
Penketh video
Pyecroft Road area
Mill Avenue scheme
Penketh area scheme
Warrington Road
West East Link pipeline
Wirral water trunk mains cleaning
Liverpool Wastewater Treatment Works
Property Searches
Drainage and water search
Search Price List
How to Order
Areas covered
Glossary
Terms and conditions
Water Sewerage & Electricity Plans
Electricity services
Environment & Community
Managing corporate responsibility
Our corporate responsibility strategy
Performance, reports and plans
Performance
Reports
Our Stakeholder Report
Corporate responsibility report
Water Management Plans
Water resources plan tables
Awards
Environment
Natural resource protection and environmental enhancement
Wildlife
Wastewater treatment
Environmental management
SCaMP
About SCaMP
SCaMP Monitoring
SCaMP vision
SCaMP working together
SCaMP Links
SCaMP FAQs
SCaMP News
SCaMP data library
SCaMP video
Land
Natural resources
CAR conference - 2008 - striking the balance
Sustainable consumption and production
Water resources
Water efficiency
Waste and resource use
Climate change and energy
Biodiversity
Biodiversity Case Studies
Biodiversity Case Studies 1
Biodiversity Policy
Biodiversity management - Operational sites
Community
Partnerships
Groundwork
Mersey Basin Campaign
RSPB
Still waters
Education
Education resources
Pre-school
Ages 5-7 (Key Stage 1)
Ages 11-16 (Key Stage 3 & 4)
Key Stage 4 Bright Sparks Video
Ages 7-11 (Key Stage 2)
Water and construction safety
The Big Bang
Reservoir safety
Reservoir safety video
Recreation
Recreation permits
Gill scrambling
Our recreation sites
Anglezarke Reservoir
Bowland Forest
Stocks reservoir
Ogden reservoir and fell wood
Black moss reservoirs
Clowbridge Reservoir & Dunnockshaw Community Woodland
Cowm reservoir
Dove Stone Reservoirs
Goyt Valley
Haslingden Grane
Haweswater Estate
Hope Carr Nature Reserve
Jumbles Country Park
Lamaload Reservoir
Longdendale Valley and Trail
Macclesfield Forest
Piethorne Valley
Roddlesworth & Darwen Moor
Strinesdale
Thirlmere Reservoir
Watergrove Reservoir
Wayoh & Entwistle reservoirs
West Pennine Moors
Worsthorne Moor
Rivington
Rivington
Worthington Lakes
Bunbury Water Mill
Anderton centre
Conferencing
Outdoor activities & education
Residential accommodation
Using water wisely
Water saver's packs
Water and energy efficient showers study
Water efficient products
Information for schools
Start initiative
Commercial order form
Flush saver's pack order form
Waterwise in the workplace
A helping hand
Work Your Butt
Water and your carbon footprint
News
How to make contact with United Utilities' Media Office
News releases
News releases 2010
News releases 2009
News releases 2008
News releases 2007
Film Locations
Film location contacts
Film locations in Cheshire
Dock Road pumping station
Lingley Mere
Trafford Mill
Film locations in Cumbria
Armboth, Thirlmere
Ennerdale water treatment works
Thirlmere
Fisher Tarn lakeview
Mosedale cottage
High Hullockhowe farmland
Packhorse Bridge Helton Beck
Parkside Road
Heltondale, Haweswater
Shap fell landscape
Swirls walkway
Water Tower over Haweswater reservoir
Wildwood with relic walls
Wood Gill, Haweswater
Film locations in Derbyshire
Bottoms Reservoir
Crowden valley
Longdendale valley
Torside reservoir
Woodhead reservoir
Film locations in Greater Manchester
Davyhulme nature reserve
Dovestone Reservoir and Sailing Club
Kitcliffe Farm
Film locations in Lancashire
Anderton Centre
Blackhill
Brennand Barn
Calf Hey reservoir
Catlow Farm
Causeway Road
Clow Bridge reservoir
Croasdale Farm
Dale Head church
Dunnockshaw
Dunsop Valley
Entwistle
Fiendsdale
Footholme
Great House barn
Hareden
Hartington Road office building
Hartley House ruins
Hasgill House
Heather moorland
Hodder
Hole House Lane hay meadow
Hollins House and Stocks fishery
Hollinshead Hall ruins
Hoscar training centre
Lamb Hill barn
Langden
Leigh environmental education centre
Liverpool castle
Ogden reservoir
Old Ings
River at Whitendale
Roddlesworth well house
Saddle End farm
Sweetloves water treatment works
Sykes
Trough barn
Turton reservoir
Wayoh reservoir
Wood farm
Stocks
Whitendale
Film locations in Merseyside
Campaigns
Tap into Water
Campaign update
Key facts and figures
You spot it. We'll stop it.
Follow us
What not to flush
Slimy Stories
Manchester Piccadilly 3D Art
Fight the fat
Greasy fat facts
Monster Sightings
Monster Sighting One
Monster Sighting Two
Monster Sighting Three
Monster Sighting Four
Monster Sightings
Monster Sightings
Monster Sightings
Monster Sightings
Monster Sightings
Monster Sightings
Kitchen health
The problem with FOG
How we can help
Kitchen Health Competition
Jobs
Current vacancies
Benefits
Customer Services jobs
About Our Company
Why Choose a Career in Customer Services?
Lingley Mere, Warrington
Back Office Customer Advisor
Back office CA - Behind the scenes
Collections Customer Advisor
Collections Advisor - Behind the scenes
Customer Relations Support Assistant
Customer Relations Support - Behind the scenes
Office Support Assistant
Office Support - Behind the scenes
Team Manager - Back Office
Team Manager - Collections
Team Manager - Payment Assistance Team
Whitehaven, Cumbria
Billing Customer Care Advisor
Billing Customer Care - Behind the scenes
Cash Collection Force Agent
Cash Collections - Behind the scenes
Your Induction
Applying for a job with us
Graduate engineering & technical scheme
About us
About engineering
Where are we based?
What experience will I gain?
Learning and development
Benefits and reward
What you will need?
What's it like to be a graduate engineer in United Utilities?
Antony Saunders - Process Engineer
Matthew Stone - Electrical Design and Commissioning Engineer
Joanna Sherwood - Hydraulics Engineer
Jade Hundziak - Civil Engineer
Frances Ellis - Mechanical Engineer
Mike Bibby - Civil Engineer
Tim Armor-Chelu - Civil Engineer
Sarah Allen - Environmental Planner
Current graduate opportunities
Graduate Engineering - Not for you?
Selection process
Diary
Apply
Engineering graduates - hints & tips
Apprenticeship scheme
What would I be doing?
Network and Customer Services Inspector (Wales)
Electrical, Instrumental & Mechanical Fitter (Wales)
Transport Services
Field Service Engineer
Telemetry
Laboratory Services
Water Operations
Leakage operations (Wales)
Water Process Operator (Wales)
Team Leader in Customer Services based at Whitehaven, Cumbria
Technical Trainee
The selection process
FAQ's (apprenticeship)
Key dates for your diary
Frequently asked questions
How to apply FAQs
Hints and Tips
Recruitment privacy policy
Investors
Financial news
2010
2009
2008
2007
2006
2005
2004
Archive
Credit investors
Credit investor news
Debt issuance programmes
Medium term note programme
Euro Medium Term Note Programme
Euro commercial paper programme
Long term public debt issues
Yankees
Euro medium term notes
Ratings
Latest ratings announcements
Credit investor analysts
Credit investor contact form
Share price
Share price history
Final and half year results
Company reports
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
Financial information
Consolidated income statement
Consolidated balance sheet
Consolidated cashflow statements
IFRS: 2005 - 2006
UK GAAP: 2001 - 2004
Investor presentations
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
Shareholder information
AGM 2011
AGM 2010
AGM 2009
AGM 2008
AGM 2007
Dividends
Registrars
Shareholder FAQs
Shareholder forms
Financial Services Authority warning to shareholders
£1.5 billion return to shareholders
Expected timetable of principal events
Helpline
FAQs - return of capital
FAQs - voting and meetings
Definitions
Capital gains tax information
American depositary receipts
Corporate governance
Events calendar
Event Archive
IR contacts
Contacts for investors
List of analysts
Alert service
Contact Us
Representatives entering your home
United Utilities offices
Investor enquiries
Contact us form
Report a leak online
Other useful contacts
Our standards of service
What to do if you have no water or low pressure