How to check your water usage and spot leaks
If your have a water meter installed in your property, your bill is calculated on the amount of water that you use. Therefore, if you have received a bill from us that is higher than expected (and your water usage hasn't changed) you may have a leak on your water supply pipe. This factsheet provides information on how to undertake a leakage check, and how to estimate your water charges depending on the amount of water you use in the home and garden. How to check your water usage and spot leaks
Leakage code of practice
This factsheet gives details of the code of practice on leakage from metered domestic properties. It explains who is responsible for leaks on your pipework and when we would adjust your water charges. Leakage code of practice
Private leak repair scheme
About a third of all leaks we find are on customers' supply pipes. We offer a private leak repair scheme for leaks on domestic water supply pipes. This factsheet explains what you are responsible for and how the scheme works.
Love your pipes
Lagging your pipes will protect you from bursts and expensive repair bills. Love your pipes