Code of practice

Our electricity customer services code of practice

You can view our electricity customer services code of practice here.

We have translated the code of practice into a number of languages for our customers.

Bangla

Chinese

Gujarti

Hindi

Punjabi

Urdu

Our Code of Practice is also available in large print, Braille and audio CD. To order, please telephone us on 0800 195 4141.

Other leaflets available in these formats include our helpful hints leaflet and what to do if you lose your electricity supply.