Dialysis patients

If you dialyse at home you should already be registered with us by the hospital you attend. If you are unsure whether or not you are registered, please call Service Enquiries on 0845 746 2200.

If we plan to shut off your water supply to carry out work on the water network, we will normally try to avoid the shut off on the day you dialyse. If this is not possible, we will contact you as soon as the work is planned advising you about the shut off.

In the event of an emergency interruption to your water supply, we will contact you as soon as possible to give you as much information as we can about the shut off.

If you haven't heard from us and your water supply is shut off, you can call us on a dedicated telephone number. We will give you this number when you register with us as a dialysis patient.

Find out more about our ExtraCare services or register

• call us on 0845 746 1100 Texphone 0808 143 1195, or
• fill in the registration form and send it to us online, or
• print off the registration form and send it to us at:
  United Utilities, PO Box 459, Warrington, WA55 1AJ

If you have a problem filling in the registration form we can help you - just give us a call - 0845 746 1100.