We focus on the needs of our customers and seek to:
- provide quality services and supplies which are safe, reliable and good value, supported by continuous innovation in anticipation of customer needs;
- keep our promises and make it easy for customers to do business with us;
- keep customers updated on matters which affect them and adopt appropriate standards in our marketing and advertising;
- promote programmes to make our services accessible, including addressing issues of affordability;
- establish long-term relationships with our customers and measure customer satisfaction;
- ensure the timely and fair resolution of complaints; and
- protect the safety of the public.