Claim forms for business customers

In this section you will find application forms related to your charges and tariffs.

Non-return to sewer claim form

If you occupy non-household premises and can demonstrate that more than 10% of the water supplied to you through your meter is not returned to a public sewer you may claim an allowance against the total volumetric charge payable to us. We will assess the allowance on the basis of the evidence you provide to us and the allowance will be granted from the date of your claim. Download an application form for full details.

Claim form for a reduction in your surface water charges

This factsheet provides details about our surface water and highway drainage charge and how to claim a reduction in your sewerage charges.

Application to review your charging value

It is important that you tell us if there has been a change to your charging value so that we can review your surface water and highway drainage charges. Download an application form for full details

Application to review your site area charging band

If a change has occured at your business which you feel has affected the changing band we have allocated to your property or site, you must provide us with all the details so that we can review your charges. Please download our application form for full details.

Application to transfer to a different tariff

You can request to transfer to a different water, sewerage or trade effluent tariff by completing the application form. Full details about our different tariffs and your eligibility criteria can be found in our business customer metered charges section.

Burst allowance claim form

Please read our information on how to make a claim against sewerage charges when you experience a leak.