12 January 2010
We are taking steps this week to ensure the people of South Warrington will have a secure water supply as the thaw starts.
We will be using water from boreholes as a temporary measure while our engineers plug underground leaks to water mains as a slight thaw comes to the local area.
Around 15,000 homes will be affected.
"Customers may experience a very slight change in taste and odour as the borehole water is generally harder when blended with the usual Lake Vyrnwy sources," said Lynne Botham, UU's Water Technical Officer.
"They may also find there is more or less lather when using soap and there may be a bit of limescale in the kettle after boiling water, but it is nothing to worry about."
The people affected will live in the WA4 and WA13 postcode areas.
We are keen to repair leaks as quickly as possible, weather forecasters are still predicting below-freezing temperatures at night would continue until the end of the week.
Ms Botham added " As the thaw starts we would appeal to the general public to call us on 0800 33 00 33 and report any water leaks in the street or if they are experiencing low water pressure at home.
"Often low water pressure at home, especially if your neighbours are experiencing similar problems might point to a nearby water main leaking."
"Icy roads and snow showers continue to hamper our engineers attending parts of Warrington, said Ms Botham, but all reports of leaks on the streets will be responded to within 48-hours.
Thawing your pipes can take some time but it is possible to help yourself. Here's how:
- First, locate your main stop tap. It is usually under the kitchen sink or in a utility room closest to where the water supply enters your property.
- Apply a hot water bottle to the pipe or use a hairdryer in short bursts.
- Please note you should never use a naked flame near the pipes.
- Please avoid using heat on or near your water meter.